In 2003, Ohio celebrated the bicentennial of its inauguration as the seventeenth state of the United States. It incited citizens from eighty-eight counties to celebrate the two-hundredth anniversary of Ohios heritage. In his memoir, author Keith A. Elkins, known as Mr. E. to his fourth-grade students, tells of how, inspired by his states momentous celebration, he discovered an opportunity to animate his original puppet production, G. C.s Loose Caboose Revue. In 1999, leading up to Ohios bicentennial celebration, Elkins began his enterprise to inspire children with a sense of state history, civic pride, and civic virtue. Mr. E. 2003 combines Ohios statehood with the lessons Elkins learned during his involvement with its bicentennial. It includes inspiring explanations, comparisons, and quotations related to Ohios past and present and the heartfelt moments that Elkins experienced in learning about the varied history of his state. Follow Elkins as he discovers that Ohios statehood signifies more than any nickname, slogan, or establishment might suggest. Go to MrE2003.com for more information about Mr. E. 2003: Manifest Lessons from Ohio's Bicentennial Celebration.

In 2007-08 the Parliamentary Ombudsman received 7,341 complaints about government departments and a range of other public bodies. Of these, 2,574 were about the Department for Work and Pensions (DWP). This is not surprising given the size and nature of DWP's business, serving as they do over 20 million customers at any one time. It is understandable, even inevitable, that mistakes will happen. What is important is how DWP dealt with the complaints arising from mistakes. Many, but by no means all, of the complaints received could have been resolved much sooner and by DWP themselves, if the complaint handling had been more customer focused. This report contains an anonymised digest of selected cases, highlighting poor information, delays, poor record-keeping, poor communication. Local resolution of complains should be the most efficient way to secure an appropriate outcome. It is hoped the report will encourage DWP to seek ways to improve the service they provide to citizens.

Comparing Germany’s and Brazil’s government perspectives, Sybille Roehrkasten reveals that the ideas on global renewable energy governance are highly contested. In her study, the author sheds light on the politics behind the definition of global governance issues, focusing on two pioneers in the worldwide promotion of renewables and two decisive players in this emergent area of global cooperation. She demonstrates that ideas about problems and solutions in transboundary policy-making differ widely and that these differences are caused by the decision makers’ policy contexts and self-interests. The differences concern key aspects in global governance on renewables, such as global challenges to be addressed, favored renewables options, barriers to renewables promotion and tasks for cooperation.

"The ECDL Advanced" series is about helping people to take full advantage of the broad capabilities of different applications. On completion of the programme, candidates will be certified as experts in the use of these applications.