Teams, with the right management, are a highly effective and dynamic means of business organization -- one that increasing numbers of companies rely upon. This latest addition to the Positive Business series presents a core repertoire of skills and techniques for building better teams. Management consultant Michael West gives readers the tools to assemble the right team, shape a vision, articulate objectives, and assess progress. Established teams will benefit from strategies for problem solving, decision making, and managing teams in trouble. He also includes tips on creating a personal leadership style and coaching with finesse to help ensure healthy relationships within the team and across the company. Practical exercises called Work Solutions build expertise, while striking illustrations enhance the author's points on nearly every page. Through-out, West combines business and psychology for a holistic approach managers can use to lead their teams to greatness.

Learn how to become a great manager in this Wall Street Journal bestseller from the leadership experts at FranklinCovey. The essential guide when you make the challenging yet rewarding leap to manager. Based on nearly a decade of research on what makes managers successful, Everyone Deserves a Great Manager includes field-tested tips, techniques, and the top advice from hundreds of thousands of managers all over the world. Organized by the four main roles every manager fills, this must-read guide focuses on how to lead yourself, people, teams, and change to success. No matter what your current problem or time constraint, pick up a helpful tip in ten minutes or glean an entire skillset by developing people skills and clarity through straightforward advice. Dive into common managerial tasks like one-on-ones, giving feedback, delegating, hiring, building team culture, and leading remote teams, with useful worksheets and a list of questions for your next interview. An approachable, engaging style using real-world stories, Everyone Deserves a Great Manager provides the blueprint for becoming the great manager every team deserves.

Great teams don’t just happen. How often have you sat in team meetings complaining to yourself, “Why does it take forever for this group to make a simple decision? What are we even trying to achieve?” As a team leader, you have the power to improve things. It’s up to you to get people to work well together and produce results. Written by team expert Mary Shapiro, the HBR Guide to Leading Teams will help you avoid the pitfalls you’ve experienced in the past by focusing on the often-neglected people side of teams. With practical exercises, guidelines for structured team conversations, and step-by-step advice, this guide will help you: Pick the right team members Set clear, smart goals Foster camaraderie and cooperation Hold people accountable Address and correct bad behavior Keep your team focused and motivated

Any great salesperson will tell you that mastering the fundamentals is the key to sales success. This latest addition to the Positive Business series is a comprehensive guide to every aspect of selling. Expert consultant Kristina Susac's unique approach gives readers a complete understanding of the entire sales process: from preparation, to presentation skills, to post-sale customer care and retention. Tools for understanding the customer's perspective are presented throughout, such as establishing rapport, developing listening skills, and identifying customer motives, issues, and needs. Susac's distinctive holistic approach addresses the emotional factors that impact the bottom line, such as motivation, life-work balance, rejection, adversity, and radiating a positive attitude. Step-by-step training exercises and practical real-world advice guarantee that readers will come away with the skills to make selling both a profitable and fulfilling experience from beginning to end.

Most of your employees have all the ingredients for greatness inside them already. They simply need you to motivate them. Learn how today!

Society is more diverse than ever. People are more informed than ever. As employees and as consumers, people are aware of and proud of their individuality. They want to influence the workplace and the marketplace in their own way. Welcome to the age of personalization.Most leaders were trained in the age of standardization - an age when the business defined the individual, when bosses told people what to do inside the box they were given, when progress toward the company mission is what mattered and was measured, when it seemed necessary to protect functions and work within silos. Those methods don't work in the age of personalization, an age in which the individual defines the business. To thrive today, leaders must know how to elevate and activate individual capacities. Leaders must know how to measure and amplify individual impact. Leaders must value and seek interdependence across the enterprise. These are new skills for a new age. Corporate and leadership strategies were not designed to handle mass variance in people. The old way is not just ineffective, it is toxic to organizational culture. Leaders know it's time to evolve. They just don't know what they should be evolving to. We still need standardization, but the age of personalization is forcing us to rethink what those standards are so we can better lead our employees and serve our customers. Without this mindset, we can't reclaim sustainable, organic growth.This book shows leaders and organizations how to let go of the elements of standardization that hold back growth and evolve the rest to define new metrics for the standardization of "me." This evolution is essential as personalization forces us to reinvent the ways we think, work and lead.

In his classic book, The Five Dysfunctions of a Team, Patrick Lencioni laid out a groundbreaking approach for tackling the perilous group behaviors that destroy teamwork. Here he turns his focus to the individual, revealing the three indispensable virtues of an ideal team player. In The Ideal Team Player, Lencioni tells the story of Jeff Shanley, a leader desperate to save his uncle’s company by restoring its cultural commitment to teamwork. Jeff must crack the code on the virtues that real team players possess, and then build a culture of hiring and development around those virtues. Beyond the fable, Lencioni presents a practical framework and actionable tools for identifying, hiring, and developing ideal team players. Whether you’re a leader trying to create a culture around teamwork, a staffing professional looking to hire real team players, or a team player wanting to improve yourself, this book will prove to be as useful as it is compelling.