Performance is the key outcome of high morale, and the reason why it should be taken so seriously: with research gathered from some of the world's largest employee opinion databases and best academic centres, the authors lay out the morale-performance connection.

During World War I, when Captain J. T. MacCurdy, a Canadian psychiatrist and Cornell University lecturer, was despatched on a special mission to Britain, he undertook one of the earliest studies of war neuroses. The new factor was the availability of high explosives following Nobel’s discovery of dynamite in 1867 (nitroglycerin and diatomaceous earth) and developments thereof such as trinitrotoluene (TNT) and picric acid. High explosives were a boon to the mining and the civil engineer but inflicted terrible injuries on combatants. Shell shock—or, as we would now call it, post-traumatic stress disorder—resulted from extreme experiences on the battlefield, injury, concussion, being buried alive or simply the scale of the slaughter. This book, which was first published in 1943, contains the text of lectures delivered by Dr. J. T. MacCurdy to groups of officers from the army and the auxiliary women’s services early in WWII. MacCurdy, continuing on from his findings during WWI, discusses the nature of fear, the national factors at play in the creation and sustainability of morale with reference to the Allied and Axis powers, and the significance of psychological factors in practice in an organized community. “This intelligent, objective analysis of the nature of the psychological factor in war was intended for the British soldier, but its interest and application are universal.”—Foreign Affairs

Over 5 Million Copies Sold! Imagine a workplace where everyone chooses to bring energy, passion, and a positive attitude to the job every day. A powerful parable that will help you see your life and work in a new way. It's a rainy day in Seattle, and on the third floor of First Guarantee Financial, people have stopped believing they can make a difference. To new manager Mary Jane Ramirez, the challenge of bringing life back to her unenthusiastic and unmotivated team seems impossible, until she discovers an incredibly successful workplace down the street where the employees are so alive and passionate that people stop just to watch them work! FISH! is the remarkable story of what happens when Mary Jane seeks the help of these unlikely business "experts" and learns their secret: four simple practices that, when applied daily, help anyone to be more energized, effective, and fulfilled. Filled with inspiration and timeless wisdom that will resonate with anyone in any field or career level, it's easy to see why FISH! is one of the most popular business parables of all time. People in organizations around the world use its practical lessons to improve customer service, build trust and teamwork, bolster leadership, and increase employee satisfaction. They also use the lessons to strengthen personal relationships, fulfill lifelong dreams, and realize their ambitions. FISH! will help you discover the amazing power that is already inside you to make a positive difference-wherever you are in life. Based on a bestselling ChartHouse training video which has been adopted by corporations including Southwest Airlines, Sprint, and Nordstrom.

While the morale of an organization is an intangible element composed of feelings and attitudes of individuals and groups, the effects of morale include tangible and extremely important factors such as profits, efficiency, quality, and productivity. Low morale and its costliest indicator, high turnover, can be a tremendous drain on a company's finances. Managers often view morale as mysterious and unpredictable, when in fact it is a measurable, controllable expense. The High Cost of Low Morale explores the underlying causes of low morale and offers you field-proven, practical methods for increasing morale and reducing turnover in your organization.

The book will be of considerable assistance to students and other researchers working in the area of compliance behaviour, or more generally, in the area of designing empirical studies. Margaret McKerchar, The British Accounting Review Torgler s book is a valuable contribution to the tax field, especially as it pioneers research into tax morale that is in its infancy and helps redress the US domination of the tax-compliance literature. It places econometric analysis where it rightly belongs as the supporting act, not the main feature! and takes a holistic approach in attempting to explain the complex area of human behaviour that tax compliance involves, whatever the country. Jeff Pope, Agenda Benno Torgler has written an exciting and important book. His careful and imaginative use of survey and experimental data explores important behavioral and institutional dimensions of tax policy and administration that have been too long neglected. The book provides a thorough exposition of what we now know about these issues as well as a rich menu of suggestions about how to do empirical research on the relation between citizens and states and how to build social capital through rethinking how states tax their citizens. Richard M. Bird, University of Toronto, Canada The question of why citizens pay their taxes has attracted increased attention in the tax compliance literature of late. In this book, Benno Torgler considers the evidence that suggests that enforcement efforts cannot fully explain the high degree of tax compliance within society. To attempt to resolve this puzzle, numerous researchers have argued that citizens attitudes towards paying taxes (defined as tax morale) help to explain the high degree of compliance. Yet most have treated tax morale itself as a black box, failing to discuss the issues influencing it. This unique volume provides important new insights into the factors that shape the emergence and maintenance of citizens willingness to cooperate with tax legislations in different societies. Distinctive in its examination of citizen tax morale and tax compliance, this book will be of great interest to academics, researchers and students concerned with economics, political science, sociology, social psychology and accounting. It will also appeal to policymakers and practitioners.

Arguably no nation is as closely associated with the term morale as Great Britain. Yet this concept that seems so innate to the British people was carefully cultivated within many spheres of modern national life. In this first critical history of morale, Daniel Ussishkin asks how is it that modern Britons have come to regard morale as a category of conduct, vital for the success of collective effort in war and peace, and a mark of good, modern, and human managerial practice, appropriate for a democratic age. He narrates the intellectual, cultural, and institutional history of morale in modern imperial Britain: its emergence as a new concept during the long nineteenth century, its changing meanings and significations, and the social and political goals those who discussed, observed, or managed morale sought to achieve. Formalized as a new military disciplinary problem during the long nineteenth century, morale came to permeate nearly every civilian sphere of life during the era of the two world wars as a new way of managing human conduct. This book traces how it gradually emerged from a problem that was regarded as residual at best to one that was seen as the epitome of proper managerial practice, its institutional manifestations and promotion by myriad organizations and the social-democratic state, and its emergence as a potent political concept from Britain's social-democratic moment until the ascendancy of the New Right. Daniel Ussishkin's Morale tells the history of concept central to the management of war, business, and civic society not just in Britain but in modern culture writ large.