Textbook on Hotel and motel management, with particular reference to practices in the USA - covers business writing, publicity, human relations, communication with employees, labour relations, labour contracts, personnel management, records maintenance, cost control, executive compensation (incl. Wage incentive and profit sharing schemes), operational research, management development, etc. Bibliography pp. 259 to 265.

A comprehensive and wide-ranging introduction to operational hotel management, this textbook brings together business administration, management and entrepreneurship into a complete overview of the discipline. Essential reading for students of hospitality management, the book also benefits from online support materials including student tests, a glossary and PowerPoint slides.