An eye-opening look at the invisible workers who protect us from seeing humanity’s worst on today’s commercial internet Social media on the internet can be a nightmarish place. A primary shield against hateful language, violent videos, and online cruelty uploaded by users is not an algorithm. It is people. Mostly invisible by design, more than 100,000 commercial content moderators evaluate posts on mainstream social media platforms: enforcing internal policies, training artificial intelligence systems, and actively screening and removing offensive material—sometimes thousands of items per day. Sarah T. Roberts, an award-winning social media scholar, offers the first extensive ethnographic study of the commercial content moderation industry. Based on interviews with workers from Silicon Valley to the Philippines, at boutique firms and at major social media companies, she contextualizes this hidden industry and examines the emotional toll it takes on its workers. This revealing investigation of the people “behind the screen” offers insights into not only the reality of our commercial internet but the future of globalized labor in the digital age.

This book spans nearly 35 years of Naomi's experiences as a moderator and a trainer of qualitative researchers. It covers a full range of QREs (Qualitative Research Events) from IDIs to extended groups.There are tools, tips, and techniques for moderators who run the gamut from new to the industry, to those with long years of research experience. It grapples with knotty questions and concerns that affect those working in market research environments. Henderson guides readers through an exploration of the reasons behind the importance of knowing that what counts in life cannot be measured on a scale, teaching them to navigate the territory of the heart below rational logic of the mind. Now in its third edition, Secrets of a Master Moderator, includes a glossary, index, and sample documents to aide any qualitative market researcher sharpen their skills.Praise for Secrets of a Master Moderator:"e;What comes through clearest in her work is Naomi's vast experience as a master moderator, consultant, educator, and presenter. This book distills the advice and wisdom from countless hours on the front lines of practice, deep in the trenches among consumers and clients."e;- Hy Mariampolski, PhD. QualiData Research Inc."e;It is jam-packed with tips, a valuable tool that I wish I had been able to access 20 years ago when I was starting to commission and then conduct qualitative research... The book is a 'how to,' a dictionary, a textbook, and a series of relevant anecdotes about the practice of qualitative research."e;- Nancy Kramarich, Anderson DDB Health & Lifestyle"e;This book is a gem and is likely to become a standard reference on the QRC's bookshelf."e;- Kay Corry Aubrey, Usability Resources, Inc."e;The book is inspired in its composition and content; at times profound and insightful, light and funny in others...It is the 'next best thing' to having Naomi on speed dial!"e;- Miguel Martinez-Baco, ORC International

This volume is the first of two volumes that address the most recent ten years (1997-2006) of focus group studies and research literature. Volume one provides coverage of the arts and humanities, social sciences, and the nonmedical sciences, and volume two concentrates on the medical and health sciences. These volumes cover the English-language academic literature (books, chapters in books, journal articles, and significant pamphlets) available in libraries via interlibrary loan and online. A variety of materials are included: instructional guides, handbooks, reference works, textbooks, and academic journal literature. In Focus Groups, Volume I, the following subject disciplines have been considered: in the arts and humanities_linguistics, music, religion, and sports and leisure studies; in the social sciences_anthropology, business, cartography, communication, demography, education, law, library science, political science, psychology, and sociology; and in the non-medical sciences_agriculture, biology, engineering, environmental sciences, and physics. The selected entries have a minimum of four pages, and include 29 books, 50 book chapters, 349 articles, and 10 pamphlets, for a total of 438 entries. An appendix includes the titles of the 245 journals cited, along with the appropriate entry numbers for each. Author and subject indexes provide access to the contents, with the subject index providing access to unique terms. The detailed contents pages are designed to enable the reader to quickly find appropriate entries through the use of extensive and detailed subheadings.

Writing activities for elementary to intermediate learners.

Progress in Brain Research serial highlights new advances in the field with this new volume presenting interesting chapters. Each chapter is written by an international board of authors. - An authoritative opinion piece on the evolving landscape of research into physical exercise and cognitive function. - Systematical review articles offering a synthesis of existing research and key conclusions on the field of exercise and cognition. - Original research articles presenting new findings on the enhancement of neurocognitive performance through physical exercise.

This volume focuses directly on the classroom, on the challenges individual teachers face in classroom-based assessment, and on how these challenges have been and are being met in a range of international contexts.