This book is an indispensable guide for executives, programme leaders, and business owners on maximising value from automation and digital transformation. It provides a real-world journey map of automation, from RPA through to intelligent automation, with a focus on practical strategy and management principles intended to help seize the trillions of dollars that are still being left on the table by companies that have not yet made this leap. Though grounded on the research and advisory work of the author team, this book offers clear eyed, easy to read advice for avoiding the ‘transformation bog’ where many organisations find themselves, struggling to maintain their strategy in an environment that feels increasingly dynamic and confusing. This book is not blinded by the brilliant new technology and hones in on what works and what distracts. It provides a total value of ownership framework for navigation and identifies seven core digital capabilities required for success. Ultimately a book for realists rather than digital idealists, it will be a vital resource for professionals who must chart a course to verifiable business performance improvement through digital enterprise empowerment amid often conflicting priorities.

From the global automation leaders at Accenture—the first-ever comprehensive blueprint for how to use and scale AI-powered intelligent automation in the enterprise to gain competitive advantage through faster speed to market, improved product quality, higher efficiency, and an elevated customer experience. Many companies were already implementing limited levels of automation when the pandemic hit. But the need to rapidly change business processes and how organizations work resulted in the compression of a decade’s worth of digital transformation into a matter of months. Technology suddenly became the essential element for rapid organizational change and the creation of 360-degree value benefiting all stakeholders. Businesses are faced with the imperative to embrace that change or risk being left behind. In The Automation Advantage, global enterprise technology and automation veterans Bhaskar Ghosh, Rajendra Prasad, and Gayathri Pallail give business leaders and managers the action plan they need to execute a strategic agenda that enables them to quickly and confidently scale their automation and AI initiatives. This practical and highly accessible implementation guide answers leaders’ burning questions, such as: How do I identify and prioritize automation opportunities? How do I assess my legacy systems and data issues? How do I derive full value out of my technology investments and automation efforts? How can I inspire my employees to embrace change and the new opportunities presented by automation? The Automation Advantage goes beyond optimizing process to using AI to transform almost any business activity in any industry to make it faster, more streamlined, cost efficient, and customer-focused—vastly improving overall productivity and performance. Featuring case studies of successful automation solutions, this indispensable road map includes guiding principles for technology, governance, culture, and leadership change. It offers a human-centric approach to AI and automation that leads to sustainable transformation and measurable business results.

Are you seeking to establish a robust and efficient IT Service Management (ITSM) system within your organization? Do you want to align your IT services with business objectives and deliver exceptional customer satisfaction? Look no further! Mastering ISO/IEC 20000-1 is your comprehensive guide to mastering the internationally recognized standard for ITSM. Authored by industry expert Kris Hermans, this book provides a practical and insightful approach to help organizations implement and optimize their ITSM practices based on ISO/IEC 20000-1. Within these pages, you'll discover: A detailed exploration of the key concepts, principles, and requirements of ISO/IEC 20000-1. Step-by-step guidance on establishing a service management system and effectively managing IT services. Strategies for developing IT service policies, objectives, and processes aligned with business needs. Proven techniques for service design, transition, operation, and improvement. Practical insights on service level management, incident management, problem management, and change management. Guidance on measuring and monitoring service performance, customer satisfaction, and continual improvement. Integration strategies to align ISO/IEC 20000-1 with other frameworks such as ITIL® and COBIT®. Real-world case studies and examples illustrating successful ITSM implementations and best practices. Coverage of emerging trends and technologies shaping the future of IT service management. Whether you are an IT professional, an IT manager, a service desk leader, or an IT auditor, Mastering ISO/IEC 20000-1 equips you with the knowledge and tools to establish a high-performing ITSM framework. With practical advice, expert insights, and illustrative examples, this book will guide you in delivering reliable, cost-effective, and customer-centric IT services.

Since prehistoric times, humans have invented ways to simplify daily activities to improve productivity. The most recent milestone in this journey is robotic process automation (RPA), helping to build software robots that can be leveraged to automate mundane and repetitive tasks that can be labor-intensive and prone to errors. In recent years, RPA has been integrated with emerging artificial intelligence (AI) and machine learning (ML) technologies to create what is referred to as intelligent automation (IA), emulating human actions and decision-making abilities. This book addresses the critical questions about the rise, usage, and future of IA practices. This book is structured by general personas considered as its primary target audience, ranging from: Early-stage practitioners seeking to learn effective management of IA programs Established IA practitioners seeking to drive maturity and scale Business leaders seeking to understand how to drive business value using IA Practitioners or academicians seeking to collaborate This book is strongly recommended for practitioners seeking to plan, implement, and scale IA practices in their organization and for researchers and students who intend to study strategy, implementation, and management of IA practice to accelerate the digital transformation agenda.

A staggering 70% of digital transformations have failed as per McKinsey. The key reason why enterprises are failing in their digital transformation journey is because there is no standard framework existing in the industry that enterprises can use to transform themselves to digital. There are several books that speak about technologies such as Cloud, Artificial Intelligence and Data Analytics in silos, but none of these provides a holistic view on how enterprises can embark on a digital transformation journey and be successful using a combination of these technologies. FORMULA 4.0 is a methodology that provides clear guidance for enterprises aspiring to transform their traditional operating model to digital. Enterprises can use this framework as a readymade guide and plan their digital transformation journey. This book is intended for all chief executives, software managers, and leaders who intend to successfully lead this digital transformation journey. An enterprise can achieve success in digital transformation only of it can create an IT Platform that will enable them to adopt any new technology seamlessly into existing IT estate; deliver new products and services to the market in shorter durations; make business decisions with IT as an enabler and utilize automation in all its major business and IT processes. Achieving these goals is what defines a digital enterprise -- Formula 4.0 is a methodology for enterprises to achieve these goals and become digital. Essentially, there is no existing framework in the market that provides a step-by-step guide to enterprises on how to embark on their successful digital transformation journey. This book enables such transformations. Overall, the Formula 4.0 is an enterprise digital transformation framework that enables organizations to become truly digital.

Every organization makes plans for updating products, technologies, and business processes. But that’s not enough anymore for the twenty-first-century company. The race is now on for everyone to become a digital enterprise. For those individuals who have been charged with leading their company’s technology-driven change, the pressure is intense while the correct path forward unclear. Help has arrived! In Driving Digital, author Isaac Sacolick shares the lessons he’s learned over the years as he has successfully spearheaded multiple transformations and helped shape digital-business best practices. Readers no longer have to blindly trek through the mine field of their company’s digital transformation. In this thoroughly researched one-stop manual, learn how to: • Formulate a digital strategy • Transform business and IT practices • Align development and operations • Drive culture change • Bolster digital talent • Capture and track ROI • Develop innovative digital practices • Pilot emerging technologies • And more! Your company cannot avoid the digital disruption heading its way. The choice is yours: Will this mean the beginning of the end for your business, or will your digital practices be what catapults you into next-level success?