Mastering Communication at Work is based on 45 years of research and working with over half-a-million clients around the world. From leaders of countries to leaders of companies to people just starting out in their career, Becker and Wortmann teach techniques that start with the essential wisdom of Aristotle and include the best practices in today’s global organizations. The book includes interviews with leaders who reveal the inside story of the communication secrets at: The White House Doris Kearns Goodwin, presidential historian and Pulitzer Prize winning author Google Laszlo Bock, Vice President, People Operations EMI Publishing Big Jon Platt, President IBM Jeanatte Horan, Vice President of Enterprise Business Transformation Harvard Business School Tony Mayo, Director of the Leadership Initiative The New York Giants Peter John-Baptiste, Director of Public Relations Mastering Communication at Work provides clear, actionable advice you can put to use right away and simple drills to practice during your next meeting, one-on-one conversation—or even sitting at your desk. Use Mastering Communication at Work as your coach and you’ll see immediate results in yourself, your people, and your organization.

To advance in today's workplace requires virtual team skills. Most individuals assume their face-to-face skills will translate, but competency with virtual communication and teamwork requires an entirely new set of skills. This book guides readers down the path to success. Electronic communication is now embedded in our daily experience, as is work involving off-site collaborators. Virtual communication has become an essential job skill that is critical to individual and group success, yet most people just muddle through it without giving it any thought. Drawing on decades of scientific research in the fields of psychology, organizational behavior, and sociology, this book explains how to master the art and science of communicating virtually. The author first analyzes the subtle but significant changes that result when conversations are moved online, providing examples and tips to avoid common pitfalls, then discusses how team behavior and decision making can best be guided in this realm. Readers will fully understand what makes teams "click"—what inspires trust, how to get a team "off on the right foot," and what steps to take in order to make good collaborative decisions—as well as other key topics for virtual teamwork, such as best practices for working in the cross-cultural environment. The book serves as an ideal guide for anyone who participates in or manages a virtual team but is also suitable as a supplemental textbook in a business school course on organizational behavior or business communication.

This book will help students improve their speaking, listening, reading and writing skills. It will give an understanding of the importance of good communication skills for their personal development and career. It is relevant to a variety of courses: HE, FE, Professional, Open University, A-level and International Baccalaureate.

Shows employees how to better communicate and boost their morale to achieve greater understanding and success in the workplace.

If you have trouble communicating effectively and would like to change that so you can enjoy more success in your social and business life, then keep reading!Ineffective communication skills can have a drastic and lasting effect on your life. They can hamper career prospects, end personal relationships, and damage your mental health.Improving your communication skills can be tricky, but with the right help, it is more than possible. Effective Communication is the perfect way to guide you through this learning process. In this book, we will discuss in depth: The skills that will dramatically improve your social life The one skill above all that will ensure success How to get around the things that hold you back Why positivity make such a difference Matering body language How to keep the conversation flowing What to say during a disagreement And lots more

Communication skills are fundamental to effective social work practice. Accessible and easy-to-read, Mastering Communication in Social Work is designed to help you develop these essential skills. It explores the basics of how communication works, the factors that influence how effectively you attend to and convey information, and how you can improve your communication. Particular attention is given to the challenges posed by difficult clients and the cultural dimensions of communication. Gast and Bailey put forward a reflective model for practice designed help you break bad habits and develop a wider repertoire of communication behaviours. Practice vignettes and exercises for the reader are included throughout. This book is essential reading for social work students, practitioners, managers, practice teachers and assessors, and trainers, as well as those in allied professions.

In our complex, fast-paced world, the ability to communicate effectively has never been more essential, or more challenging. Technology allows us to reach a global audience instantly, yet risks distancing us from the nuances of face-to-face human connection. Demands on our time and attention relentlessly erode focus. Diverse perspectives are heard, yet people retreat further into confirmation bias bubbles. Mastering communication requires continuously relearning the timeless principles of truly listening, building trust, choosing words carefully, and relating to others with empathy and clarity. This book delves deeply into the psychology, neuroscience, and social dynamics that enable us to break down barriers and biases to forge mutual understanding. Drawing upon decades of research across fields including linguistics, behavioral economics, organizational leadership, and intercultural relations, I detail proven techniques to become an engaging storyteller, active listener, skilled negotiator, persuasive speaker, and open-minded global citizen. This 360 degree mastery of communication elevates everything from your dinner conversations, to managing teams, delivering dynamic presentations, resolving conflicts, persuading customers, and succeeding in our increasingly complex multicultural world. Apply the lessons in this book to enliven personal connections, accelerate your career, lead high-performing teams, and drive change. Turn molded, transactional communication into rich bonds of meaning that create significance and impact. By internalizing these philosophies, you will communicate better today than yesterday, and better tomorrow than today. Join me on this profound journey of self-discovery, lifelong learning, and human connection.