Here is a practical and indispensable collection of ready-to-use forms, checklists and reports for credit and collection managers and their staff. Coverage includes: successful credit management, processing new accounts, solving new account problems, resolving special situations, collection letters that collect, other effective credit letters, staying atop the slow payer, and legal matters and bankruptcy. Includes a CD-ROM containing all of the key forms and letters.

Bestselling author MacDonald shows readers how to best use HTML5's new features to create an effective Web experience for visitors.

The Manual for the ASEBA school age forms & profiles explains the development, standardization, applications, & profiles for the CBCL/6-18, YSR, & TRF. The Manual also provides reliability & validity data, problem prevalence rates, scale scores, scoring instructions, & answers to common questions.