Este Manual se diseñó con el objetivo principal de facilitar y ayudar en las intervenciones a los profesionales de la conducta humana y de esta forma lograr ser de beneficio para tratar a los niños o adolescentes que han sido víctimas de acoso escolar. Así mismo, esperamos que con esta herramienta y con ayuda de un especialista, las víctimas puedan desarrollar las destrezas necesarias que minimicen la exposición a experiencias similares y trabajen experiencias previas de forma adecuada. Como especialista en el área de salud mental, esperamos que el contenido de este manuscrito aporte conocimiento, así cómo estrategias específicas y ejercicios para que de esta forma se maneje la problemática del acoso escolar. Pues entendemos que si los profesionales tienen el conocimiento y las herramientas necesarias para intervenir en este tipo de conducta, pueden proveer mejores servicios o ayuda; de modo que redunden en beneficio para la salud mental y/o emocional de las víctimas.

When negotiation fails, mediation avails other moves for an amicable resolution. Whether you are a current or future mediator or a party to a conflict, this is your essential companion to the theory, concepts, and best practices of mediation. In a world ridden by social divisions, responsible resolution of conflicts is more timely than ever. What happens when parties are unable to negotiate an agreement together? The next move is to invite a third party to reset the negotiations, facilitate the exchanges, rebuild a working relationship and empower the parties to explore the past, surface their present needs, invent, evaluate and choose the best solutions for the future. Mediation: Negotiation by Other Moves brings decades of critical analysis and experience that the authors tested worldwide in international organizations, governments, NGOs, universities and corporations. You will understand mediation better, and its significance in your personal and professional life. You will be able to develop a flexible mindset and a broad outlook to achieve sustainable outcomes. This book will cover: Models and principles from various domains of mediation: family, business & labor, public affairs, international relations A mediation framework to prepare for mediation and to run its process smoothly A step-by-step approach to a mediation session, from the opening until a possible settlement, via the various phases of problem solving Mediation traps and how to avoid them—for mediators and parties alike Ethics of mediation and questions of responsibility Mediation: Negotiation by Other Moves is essential reading for anyone who wishes to develop a pragmatic approach to mediation.

"Time management is essential for successful negotiations. This book helps you do first things first." —Jeanne Brett, DeWitt W. Buchanan,Jr. Professor of Dispute Resolution and Organizations, Kellogg School of Management, and Director of the Dispute Resolution Research Center "This book brings a breakthrough method to lead efficient negotiations." —Yann Duzert, Professor, Foundation Getulio Vargas, Brazil "Even if you only implement 5% of this method, your clients will find you more attentive to their needs." —John Wong, Senior Partner, The Boston Consulting Group, Hong Kong Office "A one-of-a-kind and most welcome companion for negotiators. It offers a learner-friendly distillation of tested ideas and good practices." —Pierre Debaty, Head of the Brussels Training Office, European Parliament "Drawing on their extensive experience in over 50 countries, the authors provide the best of Anglo-Saxon and continental Europe negotiation approaches." —AJR Groom, University of Kent at Canterbury "Whether you negotiate abroad or in your home country, this book is a must." —Tetsushi Okumura, Professor, Nagoya City University, Graduate School of Economics "Many former enemies started thinking and acting differently after having integrated the principles of this book." —Howard Wolpe, Special Advisor to the Africa Great Lakes region, former Member of US Congress "This negotiation method makes a difference for business and government leaders, who want to act more responsibly." —Theo Panayotou, Professor, Cyprus International Institute for Management & Harvard Kennedy School of Government

Why does hope appear in certain epochs and places, only at other times to disappear from people’s lives and from society as a whole? This book addresses hope from a sociological perspective, offering a theoretical framework and a set of concepts to consider a range of questions. With attention to who the historical bearers of hope are, and which social groups are most inclined towards hope and why. It also considers the objects and goals towards which their hope is directed and the conditions under which hope is easier. An enquiry into the relationship between hope and social, cultural, economic and political conditions, this volume redirects the sociological gaze towards the discovery of social experiences in which hope resurrects and contributes to the imagination of a new social world. It will therefore appeal to scholars of sociology and social theory with interests in the emotions, social practices and social movements.