Organizations implement an indicators system to manage several types of resources and reduce dysfunctions through better decision-making. However, many have lost sight of how to manage indicators and information systems in a way that strengthens the capacity to react at strategic and operational levels. From the planning perspective, managers agree what needs to be done in the short, medium and long term and these are expressed in a plan encompassing the organization´s aspirations over various time horizons. A measurement plan is often missing, however, especially in the form of a document that specifies each indicator and governs each user´s behavior when using performance indicators, as well as the metrics that allow us to learns whether the measurement project is having the desired impact on the organizational environment over time. “Managing Your Indicators System: A Key for Managers and Planners” intends to fill a void in how to manage your organization´s indicators system, thus having a positive effect on the performance of managers and planners.

The correct implementation of a strategy is one aspect that today's organizations demand in order to maintain positive impacts in all key areas and phases of the management cycle. Even if the plan contains a number of good intentions, but some of them are not made known to demonstrate compliance, we will have less evidence for what we sought to change. Traditionally, planning is regarded as being responsible for the budget, tax, accounting, and financial issues. With regards to results, however, poor quality external environment and user satisfaction remain a gap that organizations are not accustomed to closing. In the public sector, the deficiencies are greater because of problems in the justification for allocating budgets, which are then forgotten in reports and accountability to society. In other words, they have spent the money, but they have no idea whether society's problems have been reduced or eliminated. In this book, I present thirteen steps that will enable us to see the whole picture of the integrated steps in the managerial cycle. It is an all-in-one approach that gives managers a wider perspective than they have traditionally had, starting with planning and moving onto accountability through an automated system of measurement.

Explains how companies must pinpoint business strategies to a few critically important choices, identifying common blunders while outlining simple exercises and questions that can guide day-to-day and long-term decisions.

The vastly increased level of competitive intensity faced by corporations and the increased costs of selling have radically changed the nature of the traditional selling process. Key or "strategic" accounts have now become a company's most important asset, in some cases supplying in excess of 80 percent of a firm's revenues. Here, in one powerful volume, key account management expert Noel Capon provides the most comprehensive treatment of key account management and planning yet published. For the first time, Capon introduces his breakthrough four-part "congruence model" of key account management -- a new, thoroughly researched approach to optimally managing your key account portfolio. First, the author shows how to select and conceptualize the key account portfolio; second, how to organize and manage key accounts; third, how to recruit, select, train, retain, and reward key account managers; and fourth, how to formulate and execute strategy and issues of coordination and control. This congruence model serves as a backdrop as Capon takes the reader step-by-step through the vital functions of key account management including identifying key account criteria, considering the threats and opportunities for the key account, and understanding the roles and responsibilities of critical players. Capon backs up his points with extensive research, real-life stories of successes and failures at a variety of companies, and clarifying figures. Special chapters are devoted to partnering with key accounts and in-depth information on global key account management, an increasingly important weapon for staying ahead of the competition. Timely, important, and essential, Key Account Management and Planning is the only reference handbook those with key account responsibilities will ever need.

Easy-to-follow and understand, The Systems Thinking Approach to Strategic Planning and Management presents the first practical application of "systems thinking", a concept first introduced by Peter Senge in the Fifth Discipline as a new, better and elegantly simple A-B-C approach to strategic management, planning, and change. It provides a unique S

A disruption to your critical business processes could leave the entire business exposed. Today's organizations face ever-escalating customer demands and expectations. There is no room for downtime. You need to provide your customers with continuous service because your customers have a lot of choices. Your competitors are standing ready to take your place. As you work hard to grow your business, you face the challenge of keeping your business running without a glitch. To remain competitive, you need a resilient IT infrastructure. This IBM Redbooks publication introduces the importance of Business Continuity in today's IT environments. It provides a comprehensive guide to planning for IT Business Continuity and can help you design and select an IT Business Continuity solution that is right for your business environment. We discuss the concepts, procedures, and solution selection for Business Continuity in detail, including the essential set of IT Business Continuity requirements that you need to identify a solution. We also present a rigorous Business Continuity Solution Selection Methodology that includes a sample Business Continuity workshop with step-by-step instructions in defining requirements. This book is meant as a central resource book for IT Business Continuity planning and design. The companion title to this book, IBM System Storage Business Continuity: Part 2 Solutions Guide, SG24-6548, describes detailed product solutions in the System Storage Resiliency Portfolio.

Distinguished by its coherent values perspective, Public Personnel Management focuses on the conflicts, political processes, and management techniques that provide the context for personnel administration in the public sector. Organized around the four principal personnel functions that must be fulfilled in any complex organization, this book provides a comprehensive exploration of the planning, acquisition, development, and sanctions within public personnel management.