"The fourth edition of this best-selling classic provides a comprehensive discussion of records management concepts and methods as they apply to electronic records. It is intended for anyone with responsibilities for creating, maintaining, managing, controlling, and using electronic records created by computer, audio, and video systems. The treatment is practical rather than theoretical"--From publisher description.

The global shift toward delivering services online requires organizations to evolve from using traditional paper files and storage to more modern electronic methods. There has however been very little information on just how to navigate this change-until now. Implementing Electronic Document and Record Management Systems explains how to efficiently

This easy-to-read guide to portal/electronic services development will help organizations achieve more proficient project management in developing gateways to electronic services. The presentation discusses the most important challenges and the factors for success, addressing both the electronic services themselves and the gateways to them. While most books address the technical, managerial, or economic issues, Managing Electronic Services adopts an organizational perspective. This approach not only integrates the managerial, technical and economic issues, but also puts them into the context of a customers or users requirements and expectations.

The complex issues associated with developing and managing electronic collections deserve special treatment, and library collection authority Peggy Johnson rises to the challenge with a book sure to become a benchmark for excellence.

"This book lays the theoretical foundations for understanding e-services as well as provide real life cases of e-services"--Provided by publisher.

A collection covering the studies on the consumption, delivery and availability of e-services.

A significant shift is taking place in libraries, with the purchase of e-resources accounting for the bulk of materials spending. Electronic Resource Management makes the case that technical services workflows need to make a corresponding shift toward e-centric models and highlights the increasing variety of e-formats that are forcing new developments in the field.Six chapters cover key topics, including: technical services models, both past and emerging; staffing and workflow in electronic resource management; implementation and transformation of electronic resource management systems; the role of the electronic resource librarian in discovery systems, layers and tools; and academic library consortia and the evolving role of electronic resources and technology. The leading chapters include case studies from around the world, and a concluding chapter focuses on the disruptive nature of e-books and how broad adoption of this format is emerging as the tipping point towards holistic 'resource management', where separate technical services processes for print and electronic resources are finally merged. - An emphasis on 'access' within the new technical services model - Focuses on the unique attributes of electronic resource management that are distinct from traditional print serials workflows - Covers consortia and how membership affects electronic resource management workflows, priorities, and technical processes