Introduces the principles of quality improvement as pioneered in the early 1960s. Juran contends that the manager's basic function is to create or prevent change, and demonstrates that each process is governed by a specific sequence of events. This edition features new material on quality planning and expands the author's views of quality improvement. Annotation copyright by Book News, Inc., Portland, OR

Transform your organization! To truly transform your organization, you must learn to transform your own mindset. Beyond Change Management-the only book specifically about the interaction of leadership style, mindset, and the change process-revolutionizes leaders' approach to transformational change. Shattering the myth that transformation can be managed, this book-part of the Practicing OD Series--offers you new directions and ways of thinking and behaving that are essential for successful change. Its unique approach brings organization development (OD) into the mainstream of leaders' approaches to change, expanding and integrating the fields of OD, leadership, change management, and consciousness. You'll also get: ready-to-use worksheets questionnaires guidelines "Powerful business solutions to the current chaos facing many organizations today. Dean Anderson and Linda Ackerman Anderson get to the heart of change, the human touch, by using timeless techniques and tools." --Ken Blanchard, coauthor, The One Minute Manager and Gung Ho! "The authors combine their keen observations, sharp insights, and open hearts to produce towering works that will stand as lasting contributions to leadership and organization development. . . .[t]hey guide us along a path of personal discovery so that we may have the strength of spirit to risk the creation of more meaningful organizations." --Jim Kouzes, coauthor, The Leadership Challenge and Encouraging the Hear

There is much specialist material written about different elements of managing risks of hazardous industries, such as hazard identification, risk analysis, and risk management. Managing Risk and Reliability of Process Plants provides a systematic and integrated coverage of all these elements in sufficient detail for the reader to be able to pursue more detailed study of particular elements or topics from a good appreciation of the whole field. The reader would use this book to keep up to date with new developments and, if they are new to the job, to learn more about the subject. The text includes a chapter of case studies and worked examples - including examples of risk assessments, which is consistent with the approach taken throughout the book of applying real-life scenarios and approaches.* Provides a source for reasonable understanding across the whole field of risk management and risk assessment. * Focuses on the how, what, and why of risk management using a consistent and well organized writing style interspersed with case studies, examples, exercises, as well as end matter.* Fills a need in the area of risk assessment and risk management in the process and chemical engineering industry as an essential multi-audience reference/resource tool, useful to managers and students.

Record, celebrate, and learn from your conflict management breakthroughs.

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Breakthrough Problem Solving with Action Learning explores why and how action learning groups have been so successful and creative in solving complex problems. The text begins by briefly reviewing the theories that undergird the effectiveness of action learning, philosophically situating readers and pointing them in the direction of related academic works that they may wish to explore. It then turns to stories of how organizations have employed action learning in solving specific, often-encountered business problems. These cases not only serve as real-world models for how action learning can be successfully employed, but also offer inspiration and potential starting points and guidelines for other businesses that face similar problems. The book concludes with a cross-case analysis that pinpoints the ingredients necessary for breakthrough problem solving via action learning.