This paper provides the basis for the preparation of manuals necessary for managers and staffs to perform needed activities at the proper time. The guide provides a comprehensive list of issues that should be addressed in operation and maintenance manuals for irrigation and drainage systems, and a listing of published materials and working papers which will assist in the formulation of plans for operation and maintenance. The paper serves as a valuable tool to help improve the performance of irrigation and drainage systems and to assist managers in developing and improving effective organizations to serve water consumers better.

This monograph provides an overview of the principles required for a service orientation in the management of irrigation and drainage systems. The material covered is designed to emphasize an area largely neglected in the irrigation and drainage management literature. The dominating philosophy underlying this book is that irrigation and drainage systems must be managed as a service business responsive to the needs and changing requirements of its customers. It is postulated that this service approach to the management of irrigation and drainage systems consitutes a key element of the startegy that is needed to improve the current level of performance of many irrigation and drainage systems worldwide. Enhanced performance of irrigation is a prerequisite if we are to face the enormous challenge of producing greater quantities of food to meet the demand of a growing population. This is particularly the case in an environment with increasing competition for water from industry and urban water users, set against mounting concerns about environmental sustainability.

This book has been prepared to help organizations responsible for operation and maintenance of irrigation and drainage systems to develop strategies and prepare plans for proper and effective operation and maintenance. It provides the basis for the preparation of manuals necessary for managers and staff to perform needed activities at the proper time. The guide provides a comprehensive list of issues that should be addressed in operation and maintenance manuals for irrigation and drainage systems, and a listing of published materials and working papers which will assist in the formulation of plans for operation and maintenance. The guide should serve as a valuable tool to assist managers in developing and improving effective organizations to serve water consumers better.