Street-Level Bureaucracy is an insightful study of how public service workers, in effect, function as policy decision makers, as they wield their considerable discretion in the day-to-day implementation of public programs.

The classic book on the way American government agencies work and how they can be made to work better -- the "masterwork" of political scientist James Q. Wilson (The Economist) In Bureaucracy, the distinguished scholar James Q. Wilson examines a wide range of bureaucracies, including the US Army, the FBI, the CIA, the FCC, and the Social Security Administration, providing the first comprehensive, in-depth analysis of what government agencies do, why they operate the way they do, and how they might become more responsible and effective. It is the essential guide to understanding how American government works.

This book examines when and how public bureaucracies work for disadvantaged citizens through a comparative study of primary education in rural India.

A playbook for mastering the art of bureaucracy from thought-leader Mark Schwartz.

In Bureaucracy’s Masters and Minions: The Politics of Controlling the U.S. Bureaucracy, the author argues that political control of the bureaucracy from the president and the Congress is largely contingent on an agency’s internal characteristics of workforce composition, workforce responsibilities, and workforce organization. Through a revised principal-agent framework, the author explores an agent-principal model to use the agent as the starting-point of analysis. The author tests the agent-principal model across 14 years and 132 bureaus and finds that both the president and the House of Representatives exert influence over the bureaucracy, but agency characteristics such as the degree of politization among the workforce, the type of work the agency is engaged in, and the hierarchical nature of the agency affects how agencies are controlled by their political masters. In a detailed case study of one agency, the U.S. Department of Education, the author finds that education policy over a 65-year period is elite-led, and that that hierarchical nature of the department conditions political principals’ influence. This book works to overcome three hurdles that have plagued bureaucratic studies: the difficulty of uniform sampling across the bureaucracy, the overuse of case studies, and the overreliance on the principal-agent theoretical approach.

States at Work explores the mundane practices of state-making in Africa by focussing on the daily functioning of public services and the practices of civil servants.

Who determines the fuel standards for our cars? What about whether Plan B, the morning-after pill, is sold at the local pharmacy? Many people assume such important and controversial policy decisions originate in the halls of Congress. But the choreographed actions of Congress and the president account for only a small portion of the laws created in the United States. By some estimates, more than ninety percent of law is created by administrative rules issued by federal agencies like the Environmental Protection Agency and the Department of Health and Human Services, where unelected bureaucrats with particular policy goals and preferences respond to the incentives created by a complex, procedure-bound rulemaking process. With Bending the Rules, Rachel Augustine Potter shows that rulemaking is not the rote administrative activity it is commonly imagined to be but rather an intensely political activity in its own right. Because rulemaking occurs in a separation of powers system, bureaucrats are not free to implement their preferred policies unimpeded: the president, Congress, and the courts can all get involved in the process, often at the bidding of affected interest groups. However, rather than capitulating to demands, bureaucrats routinely employ “procedural politicking,” using their deep knowledge of the process to strategically insulate their proposals from political scrutiny and interference. Tracing the rulemaking process from when an agency first begins working on a rule to when it completes that regulatory action, Potter shows how bureaucrats use procedures to resist interference from Congress, the President, and the courts at each stage of the process. This exercise reveals that unelected bureaucrats wield considerable influence over the direction of public policy in the United States.