French Canadians have a long, proud history of serving their nation. From the earliest beginnings, French Canadians assisted in carving out and defending the nascent country. They were critical as defenders and as allies against hostile Natives and competing European powers. In the aftermath of the conquest, they continued, albeit under a different flag, to defend Canada. Loyal Service examines the service of a number of French-Canadian leaders and their contributions to the nation during times of peace, crisis, and conflict spanning the entire historical spectrum from New France to the end of the twentieth century.

Ships, Shawls and Loyal Service details the history of three 19th century brothers, each of whom saw some success in his chosen occupation, but each quite distinct from the others in what he achieved. Inspired by the extensive family tree drawn up in the early 20th century by one of his great-uncles, David Blakely relates the stories of his three ancestors. With strong roots in rural Suffolk, the three Blakely brothers were born at the end of the 18th century into a long-established family. Their ancestors had been gentlemen farmers, but none of the brothers followed that occupation. The eldest spent a year as a midshipman in the Royal Navy and six years as an officer in the Army, before becoming involved in a rural church community in north Norfolk. The second served as an officer on East India Company ships, sailing to India and China and finally being promoted to captain. The youngest brother lived in Norwich and became a well-respected retailer and manufacturer in the textile trade. Ships, Shawls and Loyal Service is a fascinating insight into the lives of three brothers, each of whom took a very different path in life. Early history of the brothers’ family is also explored, including their grandfather’s business as proprietor of a stage-coach company in Ipswich and his acquaintance with the artist Thomas Gainsborough. This book will appeal to those interested in East Anglian life and trade in the 18th and 19th centuries. Readers interested in naval and military actions in Napoleonic times and in sailing between England and the Far East will also find this a valuable account.

The success of any organization depends on high-quality customer service. But for companies that strategically align customer service with their overall corporate strategy, it can transcend typical good business to become a profitable word-of-mouth machine that will transform the bottom line. Drawing on over thirty years of research for companies such as 3M, American Express, Chik-Fil-A, USAA, Coca-Cola, FedEx, GE, Cisco Systems, Neiman Marcus, and Toyota, author Goodman uses formal research, case studies, and patented practices to show readers how they can: • calculate the financial impact of good and bad customer service • make the financial case for customer service improvements • systematically identify the causes of problems • align customer service with their brand • harness customer service strategy into their organization's culture and behavior Filled with proven strategies and eye-opening case studies, this book challenges many aspects of conventional wisdom—using hard data—and reveals how any organization can earn more loyalty, win more customers...and improve their financial bottom line.

This title is part of UC Press's Voices Revived program, which commemorates University of California Press’s mission to seek out and cultivate the brightest minds and give them voice, reach, and impact. Drawing on a backlist dating to 1893, Voices Revived makes high-quality, peer-reviewed scholarship accessible once again using print-on-demand technology. This title was originally published in 1996.

The dual themes of this volume are the characteristics of patronage relationships and their political uses in early modern France. The first essays provide an overview of the scholarly literature and suggest that the obligatory reciprocity of the patron-client exchange was a defining characteristic. The third and fourth essays compare patronage relationships with kinship and friendship, while the following two focus on the patronage role of noblewomen. Professor Kettering then looks at the role of brokerage in state formation in early modern France, comparing this with other early modern societies. In the final section she explores the role of patronage in the religious wars of the late 16th century and in the civil war of the Fronde a half century later, and the ways in which it was affected by the changing lifestyles of the great nobles during the late 17th century.

This book documents the extraordinarily significant transfers and cultural diffusion between the Mongol Yuan Dynasty of China and Central and West Asia, which had a broad impact on Eurasian history in the 13th and 14th centuries. The Yuan era witnessed perhaps the greatest inter-civilisational contacts in world history and has thus begun to attract the attention of both scholars and the general public. This volume offers tangible evidence of the Western and Central Asian influences, via the Mongols, on Chinese, and to a certain extent Korean, medicine, astronomy, navigation, and even foreign relations. Turkic peoples and other Muslims played particularly vital roles in such transmissions. These inter-civilisational relations led to the first precise Western knowledge of East and South Asia and stimulated Europeans to discover new routes to the East. The authors of these essays, specialists in their respective fields, shine a light on these vital exchanges, which anyone interested in the origins of global history will find fascinating. “In this volume of wide-ranging essays, scholars from the United States, China and Europe present new insights into how the close relationship between Mongol China and Ilkhanid Persia, and the Mongol employment of Eurasians (many Muslims) of diverse origins, shaped Yuan politics, foreign trade, and culture (scientific knowledge, architecture, medicine), as well as the life of East Asia in the 13th to 14th centuries and beyond. Not surprisingly, in addressing the nature of cultural influence, and how it should or can be identified, measured, and assessed, these authors do not reach a consensus, but do shed light on issues of agency - Mongol, Chinese, and other - and in so doing offer up a wealth of fascinating detail about an era of broad interest to comparative historians of the premodern world as well as specialists on China.” - Ruth W. Dunnell, James P. Storer Professor of Asian History, Kenyon College “A central aim of this volume is to stimulate scholarly interest in the Yuan Dynasty, the ‘step-sister in the study of China.’ By providing a fascinating array of articles - ranging from Muslim maritime semi-colonialism to Chinese resistance of Islamic architectural and astronomical innovation, juxtaposed with medical and cartographical exchanges from West to East, as well as the political influence of Qip?aq Turks in Beijing and neo-Confucian Uyghurs in Chos?n Korea - it has thereby succeeded admirably.” - Johan Elverskog, Altshuler University Distinguished Professor, Southern Methodist University