Look Inside a Hospital is a fabulous addition to the Look Inside series, a fascinating insight into what really goes on in a hospital and an important book for any child who might be visiting ill relatives or need to go into hospital themselves. Find out what it's like to stay overnight, how operations happen and where babies are born. Flaps on every page reveal intriguing action behind the scenes, including where the surgeons get scrubbed up and where the vomit bowl is emptied! The Emergency spread has a full page gatefold to show even more busy action. Includes internet links to websites with video clips and activities to find out more about hospitals and meet patients, doctors and nurses.

A STEM-rich nonfiction story by Dr. Christle Nwora showing what happens at a hospital all day, following doctors, nurses, and patients—perfect for kids nervous about a trip to the hospital.

NEW YORK TIMES BESTSELLER • The award-winning book that inspired an Apple Original series from Apple TV+ • A landmark investigation of patient deaths at a New Orleans hospital ravaged by Hurricane Katrina—and the suspenseful portrayal of the quest for truth and justice—from a Pulitzer Prize–winning physician and reporter “An amazing tale, as inexorable as a Greek tragedy and as gripping as a whodunit.”—Dallas Morning News After Hurricane Katrina struck and power failed, amid rising floodwaters and heat, exhausted staff at Memorial Medical Center designated certain patients last for rescue. Months later, a doctor and two nurses were arrested and accused of injecting some of those patients with life-ending drugs. Five Days at Memorial, the culmination of six years of reporting by Pulitzer Prize winner Sheri Fink, unspools the mystery, bringing us inside a hospital fighting for its life and into the most charged questions in health care: which patients should be prioritized, and can health care professionals ever be excused for hastening death? Transforming our understanding of human nature in crisis, Five Days at Memorial exposes the hidden dilemmas of end-of-life care and reveals how ill-prepared we are for large-scale disasters—and how we can do better. ONE OF THE TEN BEST BOOKS OF THE YEAR: The New York Times Book Review • ONE OF THE BEST BOOKS OF THE YEAR: Chicago Tribune, Seattle Times, Entertainment Weekly, Christian Science Monitor, Kansas City Star WINNER: National Book Critics Circle Award, J. Anthony Lukas Book Prize, PEN/John Kenneth Galbraith Award, Los Angeles Times Book Prize, Ridenhour Book Prize, American Medical Writers Association Medical Book Award, National Association of Science Writers Science in Society Award

Good Times in the Hospital is a collection of unlikely stories, poignant vignettes, and humorous anecdotes gathered from a lifetime of experience with real doctors and patients. As the setting moves from Duke University Medical School, to The Mayo Clinic, to an inner-city charity hospital, to a military hospital, to private hospitals in metropolitan centers and rural towns, this inside look at hospital life allows the reader to gradually gain a new perspective on medical men and women: They are not much different from the rest of us. After forty years of medical education and hospital practice, the author concludes that, “Doctors are no worse than other people.” As for the patients in these stories—although hospitals are engaged in the most serious business imaginable—you cannot find more laugh-out-loud behavior anywhere. This is because when people are seeking medical care, they are vulnerable and reveal their true, inner selves. And, it turns out that the true, inner selves of most people are often some combination of fascinating, inexplicable, and ridiculous. To paraphrase a quote by Mel Brooks: “So long as this old world keeps spinning around and around, every person riding on it will occasionally get dizzy and do something stupid.” Good Times in the Hospital reminds us that it is unhealthy to take life too seriously and a lighthearted temperament is just as important as a sound diet. This point of view makes it possible for one book to combine a rare glimpse inside the hospital, an informative look at health care, and an entertaining collection of anecdotes. There are chapters about juvenile practical jokes among medical students, mistakes by doctors in training, serious life lessons learned at the bedside, hospital affairs that end badly, doctors threatening other doctors with handguns, a girl who tries to stop her grandma’s pacemaker with an MR scanner, an identical twin who has the surgery intended for her sister, an old man patiently waiting his turn in a charity hospital emergency room while holding his intestines in his hand, boyhood memories of a doctor who accompanied his father making house calls, a doctor who missed his chance to win a Nobel Prize by not listening to his patient, an intriguing case of domestic abuse, fascinating hypochondriacs, insights into why intelligent people spend their last dollar on irrational treatments, amazing examples of cures by mind over matter, the importance of our attitude on our wellness, and even reflections on the question of medical miracles. Is it appropriate to laugh at the behavior of doctors attending their patients and entertain ourselves with yarns of patients in their sickbed? Good Times in the Hospital promotes the viewpoint that the best way to deal with our inevitable foibles is to laugh about them. The author says, “If you believe that some things are sacrosanct and immune from humor, you are reading the wrong book.” In an epilogue following this rich tapestry of medical tales, the author offers some final thoughts on how to sort through medical advice, a discussion of alternative medicine, the real effect of malpractice lawsuits on doctors, and the responsibility of patients for their own health. This epilogue is a rare opportunity to hear from an experienced, retired physician on such matters. Such frank opinions are virtually never discussed by doctors in practice, who must be circumspect in what they say for fear of alienating their patients, losing their insurance coverage, or becoming the target of a law firm. Mostly though, Good Times in the Hospital is an insightful panoply of true-life stories that illustrate the best and worst of human nature, a chance for the reader to have some fun and learn a little along the way.

Using examples from his work with Disney and as a senior-level hospital executive, author Fred Lee challenges the assumptions that have defined customer service in healthcare. In this unique book, he focuses on the similarities between Disney and hospitals--both provide an "experience," not just a service. It shows how hospitals can emulate the strategies that earn Disney the trust and loyalty of their guests and employees. The book explains why standard service excellence initiatives in healthcare have not led to high patient satisfaction and loyalty, and it provides 9 1⁄2 principles that will help hospitals gain the competitive advantage that comes from being seen as "the best" by their own employees, consumers, and community.

A bestselling author and award winning journalist follows a year in the life of a big urban hospital, painting a revealing portrait of how medical care is delivered in America today Most people agree that there are complicated issues at play in the delivery of health care today, but those issues may not always be what we think they are. In 2005, Maimonides Hospital in Brooklyn, New York, unveiled a new state-of-theart, multimillion-dollar cancer center. Determined to understand the whole spectrum of factors that determine what kind of medical care people receive in this country, bestselling author Julie Salamon spent one year tracking the progress of the center and getting to know the characters who make the hospital run. Located in a community where sixty-seven different languages are spoken, Maimonides is a case study for the particular kinds of concerns that arise in institutions that serve an increasingly multicultural American demographic. Granted an astonishing “warts and all” level of access by the hospital higher-ups, Salamon followed the doctors, patients, administrators, nurses, ambulance drivers, cooks, and cleaning staff. She explored not just the action on the ground—what happens between doctors and patients—but also the financial, ethical, technological, sociological, and cultural matters that the hospital community encounters every day. Drawing on her skills as interviewer, observer, and social critic, Salamon presents the story of modern medicine, uniquely viewed from the vantage point of those who make it run. She draws out the internal and external political machinations that exist between doctors and staff as well as between hospital and community. And she grounds the science and emotion of medical drama in the financial realities of operating a huge, private institution that must contend with issues like adapting to the specific needs of immigrant groups that make up a large and growing portion of our society. Salamon exposes struggles of both the profound and humdrum variety. There are bitter internal feuds, warm personal connections, comedy, egoism, greed, love, and loss. There are rabbinic edicts to contend with as well as imams and herbalists and local politicians. There are system foul-ups that keep blood test results from being delivered on time, careless record keepers, shortages of everything except forms to fill, recalcitrant and greedy insurance reimbursement systems, and the surprising difficulty of getting doctors to wash their hands. This is the dynamic universe of small and large concerns and personalities that, taken together, determine the nature of our care and assume the utmost importance. As Martin Payson—chairman of the board at Maimonides and ex-Time-Warner vice chairman—puts it: “Hospitals have a lot in common with the movie business. You’ve got your talent, entrepreneurs, ambition, ego stroking, the business versus the creative part. The big difference is that in the hospital you don’t get second takes. Movies are make-believe. This is real life.”

DIVDIV“A welcome and poignant account of the intense human and political dynamics of a major children’s hospital that will have a substantial impact on the way you view children and their care.” —The New England Journal of Medicine/divDIV Lee Gutkind is a master at stepping into the worlds of medicine and revealing the unique desires, characteristics, and stories of the people therein. For One Children’s Place, he spent two years at Children’s Hospital of Pittsburgh, observing not just the patients but also their nurses, surgeons, therapists, administrators, and families. What he found was an institution that excelled at responding to the needs of the children who stayed there, from the professionals who dealt with the unique problems of hospital furniture and design, to the nurses and social workers who became unwaveringly close allies to their young charges, to the doctors who undertook risky new procedures to save lives./divDIV Brimming with hope and animated by fascinating anecdotes, One Children’s Place is a powerful portrait of heroism and heartbreak, by one of America’s foremost nonfiction storytellers./divDIV/div/div