The world is charging towards the new network technologies of broadband and 3G, and new application technologies face the challenge of where they can be used. This book takes a pragmatic look at two particular application technologies - location and personalisation - and presents an understanding of the technical and business impact of these technologies. With a combination of overview papers, detailed technical case studies and a deep understanding of actual implementatio of these services within a telecommunications environment, this book will help those wishing to deliver improved services based on these capabilities. Other key topics covered include CRM and content management.

The principle of personalisation appears in a range of current debates among design professionals, healthcare providers and educationalists about the implications of new technologies and approaches to consumer sovereignty for 'mass' provision. The potential of new technologies implies systems of provision that offer bespoke support to their users, tailoring services and experiences to suit individual needs. The assumption that individual choice automatically increases wellbeing has underlain the re-design of public services. Ubiquitous personalisation in screen-based environments gives individuals the sense that their personality is reflected back at them. Advances in Artificial Intelligence mean our personal intelligent agents have begun to acquire personality. Given its prevalence, it is appropriate to identify the scope of this phenomenon that is altering our relationship to the 'non-human' world. This book presents taxonomy of personalisation, and its potential consequences for the design profession as well as its ethical and political dimensions through a collection of essays from a range of academic perspectives. The thought-provoking introduction, conclusion and nine chapters present a well-balanced mixture of in-depth literature review and practical examples to deepen our understanding of the consequences of personalisation for our professional and personal lives. Collectively, this book points towards the implications of personalisation for design-led social innovation. This will be valuable reading for professionals in the design industry and health provision, as well as students of product design, fashion and sociology.

"This book focuses on the customization of services and communication environments to advance user satisfaction--Provided by publisher.

This book delivers concise coverage of classical methods and new developments related to indoor location-based services. It collects results from isolated domains including geometry, artificial intelligence, statistics, cooperative algorithms, and distributed systems and thus provides an accessible overview of fundamental methods and technologies. This makes it an ideal starting point for researchers, students, and professionals in pervasive computing. Location-based services are services using the location of a mobile computing device as their primary input. While such services are fairly easy to implement outside buildings thanks to accessible global positioning systems and high-quality environmental information, the situation inside buildings is fundamentally different. In general, there is no simple way of determining the position of a moving target inside a building without an additional dedicated infrastructure. The book’s structure is learning oriented, starting with a short introduction to wireless communication systems and basic positioning techniques and ending with advanced features like event detection, simultaneous localization and mapping, and privacy aspects. Readers who are not familiar with the individual topics will be able to work through the book from start to finish. At the same time all chapters are self-contained to support readers who are already familiar with some of the content and only want to pick selected topics that are of particular interest.

This book constitutes the proceedings of the First International Conference on User Modeling, Adaptation, and Personalization, held in Trento, Italy, on June 22-26, 2009. This annual conference was merged from the biennial conference series User Modeling, UM, and the conference on Adaptive Hypermedia and Adaptive Web-Based Systems, AH. The 53 papers presented together with 3 invited talks were carefully reviewed and selected from 125 submissions. The tutorials and workshops were organized in topical sections on constraint-based tutoring systems; new paradigms for adaptive interaction; adaption and personalization for Web 2.0; lifelong user modelling; personalization in mobile and pervasive computing; ubiquitous user modeling; user-centred design and evaluation of adaptive systems.

This book constitutes the proceedings of the Second International Conference on User Modeling, Adaptation, and Personalization, held on Big Island, HI, USA, in June 2010. This annual conference was merged from the biennial conference series User Modeling, UM, and the conference on Adaptive Hypermedia and Adaptive Web-Based Systems, AH. The 26 long papers and 6 short papers presented together with 7 doctoral consortium papers, 2 invited talks, and 4 industry panel papers were carefully reviewed and selected from 161 submissions. The tutorials and workshops were organized in topical sections on intelligent techniques for web personalization and recommender systems; pervasive user modeling and personalization; user models for motivational systems; adaptive collaboration support; architectures and building blocks of web-based user adaptive systems; adaptation and personalization in e-b/learning using pedagogic conversational agents; and user modeling and adaptation for daily routines.

Adaptive Hypermedia has emerged as an important area of both academic and deployed research. It encompasses a broad range of research that will enable personalized, adaptive hypermedia systems to play an even more e?ective role in people’s lives. The Web has enabled the widespread use of many person- ized systems, such as recommenders, personalized ?lters and retrieval systems, e-learning systems and various forms of collaborative systems. Such systems have been widely deployed in diverse domains such as e-Commerce, e-Health, e-Government, digital libraries, personalized travel planning as well as tourist and cultural heritage services. They are particularly promising for users with special needs. The exciting possibilities of such deployed adaptive hypermedia systems rely on research progress in a broad range of areas such as: user pro- ing and modeling; acquisition, updating and management of user models; group modeling and community-based pro?ling;recommender systems and recomm- dation strategies; data mining for personalization; the Semantic Web; adaptive multimedia content authoring and delivery; ubiquitous computing environments and Smart Spaces; personalization for the plethora of mobile devices, such as PDAs, mobile phones and other hand-held devices; and pragmatics such as p- vacy, trust and security. Empirical studies of adaptive hypermedia and Web systems are also critical to informing future directions. The AdaptiveHypermediaconferenceshavebecomethe majorforumsforthe scienti?c exchange and presentation of research results on adaptive hypermedia and adaptive Web-based systems.