This collection of fifteen original essays examines methods of policy evaluation, performance measurement, fiscal cutback effects, and strategies of economic development in American local government. Each essay addresses, not only techniques of analysis, but also the application of those techniques to actual local government policy problems in areas such as urban development, policing, economic development, citizen satisfaction with services, personnel, and licensing, among others.

Government at the local level performs a vital role in ensuring effective provision of public goods to the vast rural populace. Available facts reveal that more than seventy percent of Nigeria's population emanate from rural areas; where local government is constitutionally empowered to provide social and public services such as electricity, health centers, water supply, schools and roads. Informed by recent controversies surrounding the granting of autonomy to local governments and as reliable vehicles for service delivery, this paper seeks to examine specific policies that enhance service delivery at the local level and evaluates performance in Nigeria's fourth republic. By relying on qualitative data, extensive literature review and descriptive analysis, this paper reflects on the 1976 local government reforms and the objectives of decentralization in Nigeria, debates present state and nature of service delivery by various administrations. I argue that service delivery is strongly administered at the federal and state government levels respectively while in most cases the local governments are marginalized, hence, treated as mere appendages or machinery of the state. The paper however concludes that there is incremental effect of service delivery when policies address felt-needs of the local people through local governments resulting to improved well-being and human resource development, accelerative productivity and income generation, market expansion, rapid decline in rural-urban migration and crime rates, less dependent on foreign aids and imported goods, popular participation, effective decision making and political stability.

This book explains the increasing demand for evaluation as a result of the increasing frequency of reforms to local services, influenced by the New Public Management doctrine, the severe austerity policy in many European countries, and the wish to increase quality and reduce costs of public services, especially at the local (sub-national) level. Positioned at the interface of local services and evaluation research, it will enable the utilization of evaluation-generated knowledge in evidence-based policy making by focusing on the lessons learned from evaluation of local service delivery. It encompasses local public and social services (including waste, water, public transport, healthcare, education and eldercare) and examines the hypothesis that there is a North-West–South-East divide in Europe in terms of the evaluation of local service reforms. Particular attention is devoted to the explanatory function of evaluation. Providing fresh insight into the functioning of local government machinery in contemporary Europe, this book will appeal in particular to practitioners and students of local government, public economy, public administration and policy.

Government performance and accountability have grown to be predominant areas within public administration literature over the last forty years. The research presented in this dissertation examines the relationship between citizen satisfaction and local government performance. Citizen review of service delivery provides vital feedback that facilitates better resource management within local government. Using data from a single jurisdiction, two aspects of citizen satisfaction are reviewed. This includes citizen review of overall city performance, and citizen satisfaction with individual service delivery. Logit regression analysis is used to test several factors that affect citizen evaluation of service delivery in local government, while ordinary least squares regression is used to test the relationship between personal factors and citizen evaluation of specific local services. The results generated four major findings that contribute to the scholarly body of knowledge and local government knowledge application. First, citizens who are predisposed to supporting the local jurisdiction are more likely to rate service delivery high. Second, customer service is important. Third, those who experience government services similarly will collectively react similarly to the service experience. Finally, the length of residency has an impact on satisfaction levels with specific services. Implications for the literature as well as for practice are discussed.

Managing Local Government Services, 3rd ed. is a comprehensive text on the subject of local government services relevant to local governments of all sizes. This edition is refocused and updated to include the demographic, economic, technology and cultural trends that affect the management of service delivery. New chapters discuss the shift from ¿government¿ to ¿governance,¿ alternative methods of service delivery, community development, and the five management practices that are fast becoming the standard for professional local government management.Each chapter lays out the manager¿s responsibilities in each service area, and provides effective policies, practices, and procedures. Short case examples give you a practical look at the goals, challenges, and solutions in the manager¿s world.

This book guides readers to the mastery of a wide array of practical analytic techniques useful to local governments. Written in an easy-to-read style with an emphasis on providing practical assistance to students, local government practitioners, and others interested in local government performance, this updated third edition features analytic methods selected for their relevance to everyday problems encountered in city and county governments. The authors outline a variety of practical techniques including the simplest that the fields of management, public administration, policy analysis, and industrial engineering have to offer. Each analytic technique is introduced in the context of a fictitious case presented over a few pages at the beginning of that technique’s chapter. Contents include demand analysis, work distribution analysis, process flow-charting, inflation adjustments, annualizing capital costs, staffing analysis, identifying full costs of a program or service, present value analysis, life-cycle costing, lease/buy analysis, cost-effectiveness analysis, benchmarking analysis, and more. This updated third edition features a dramatic expansion of Excel-based applications, plus templates and exercises accompanying many of the chapters and available online. New chapters prepare readers to: • use statistical tests to identify significant differences in performance averages; • construct Pareto charts; • develop cause-and-effect diagrams; • prepare control charts; • detect possible discrimination in hiring and appointment practices; and • present analytic evidence more effectively. This book is an essential resource for students and instructors of public administration courses on analysis, methods, evaluation, productivity improvement, and service delivery. Online resources for this book, including Excel templates, are available at https://toolsfordecisionmaking.sog.unc.edu

Addressing the major issues of state and local government administration, this introductory, core textbook is ideal for courses in State and Local Government Administration, State Government, Municipal Government, Labor Relations, Public Budgeting and Decision-Making, Policy-Making and Personnel Administration. Offering reliable, up-to-date information, this text provides a thorough understanding of state and local government administration and its current, general trends. Written by leading experts in their respective fields, this work contains in-depth, authoritative examinations of four crucial areas: organization and management -- including management structures at various levels of government such as counties and special districts, and leadership functions; budgeting, decision-making, and financial management -- discussing state budgeting functions and limitations, and internal and external control mechanisms; policy-making and policy implementation -- demonstrating patterns within the executive and legislative branches as well as alternatives to municipal service delivery and the integration of human services management within delivery systems; and personnel administration and labor relations -- covering organizational training, employee benefits, unionism, and collective bargaining. Now, advanced undergraduate- and graduate-level public administration and political science students; public administrators and managers; and professionals in government agencies and institutes can meet the demands of this rapidly changing field with this outstanding text. Book jacket.