Developing and honing effective listening skills for trainee, new and existing police officers at all levels. Learning how to be an effective listener is one of the most vital communication skills for successful policing. Drawing on the author’s vast experience as a specialist frontline police officer, this book is informal and easy-to-understand, with a sprinkle of humour, making it highly readable and accessible. It introduces an effective, tried and tested model to guide difficult conversations and covers a range of key topics of relevance to operational policing, including issues connected with diversity and with suicide. Supported by academic research, including counselling theory, it provides real-life examples to demonstrate how the tools work in practice, and questions and exercises to encourage personal reflection.

Behavioural skills are essential to effective policing practice and professional development, and are also embedded within the policing competency frameworks. As the police service looks to further redefine its role in the twenty-first century, this critical handbook covers the full range of these proficiencies, from building rapport, applying emotional intelligence, building empathy and resilience to diversity and difference, understanding ethics, and developing coaching and leadership skills. Each chapter is written by a distinguished serving or former senior police leader and/or policing scholar, bringing together a wealth of experience and understanding and applying this knowledge in context through key case studies and examples. Suitable for serving police officers at all levels, as well as policing lecturers and students aspiring to join the police, this book encourages and enables a people-centred approach to policing that balances the debate that has given disproportionate credence to transactional skills at the expense of a more transformational approach.

Researchers regard modern day policing as a dynamic profession due to factors such as growing community needs, technological advances, and expansion of law-enforcement duties (Glenn et al., 2003). These factors require that police officers develop effective ways to think critically about the costs and benefits of their actions in the field, particularly when engaging in intense and stressful situations that often require rapid decisions and decisive actions. To promote such effective performance under pressure, the Los Angeles Police Department (LAPD) has made a concerted effort to examine how to best prepare their police officers for policing within the 21 st century, a process that has focused on an examination of police training methods and procedures. This process has resulted in curriculum changes to the LAPD Academy Recruit Basic Course (RBC) to better prepare incoming police officers for the challenges of modern day police work. The purpose of this study is to examine themes that have emerged from interviews with Field Training Officers (FTOs) in which they evaluated the field performance of Probationary Officers (P1s) trained in either the Old or New Curriculum. This comparison will specifically examine the qualitative data gathered from FTOs' survey responses and explore the nuanced information provided within their evaluations of P1 communication and listening skills. .

An essential handbook of policing leadership behavioural skills for both professional police officers and policing students aspiring to join the force. The behaviours examined are of relevance to all ranks and roles, from a newly appointed police constable to an executive officer. Behavioural soft skills are essential to effective policing practice and professional development, and are particularly significant in leadership and management roles. This handbook examines the key leadership behaviours and focuses on discreet aspects within policing as well as describing a career timeline. In addition it provides a unique opportunity for leaders to articulate the effects the Covid-19 pandemic has had on law enforcement, examining the impact on policing behaviours and what the blockages are. Each chapter is written by a well-established serving police leader or policing scholar, bringing together a wealth of experience and understanding and applying this knowledge in context through key case studies and examples. It bridges the gap between theory and practice so readers can apply what they have learnt to their policing roles and effectively formulate and describe their own leadership philosophy and style. This is a companion book to Behavioural Skills for Effective Policing.

Outstanding first-line supervisors are essential to the success of any law enforcement agency, yet many officers lack the supervision training necessary to excel. Effective Police Supervision immerses readers in the group behaviors and organizational dynamics supervisors must master in order to lead their teams and to help create an effective police department. Combining behavioral theory and updated case studies, this core text, now in its eighth edition, is a vital tool for all college students pursuing criminal justice courses on supervisory practices, as well as police officers preparing for promotional exams.

In thirty years on the front line of British policing, there is very little that Iain Donnelly didn't do: from being a uniformed constable on the beat in London to running counter-terrorism and surveillance operations, combatting child sexual exploitation and overseeing the investigation of the most serious crimes. During that time, he saw the job change irrevocably, to the point where the public no longer knows what to expect from the police and the police service no longer knows what to expect of itself. Tango Juliet Foxtrot – police code for 'the job's fucked' – reveals how constant political meddling and a hostile media narrative have had a devastating impact on the morale of police officers and their ability to protect the public. With the organisation cut by 20,000 officers and 23,000 police staff, only 7 per cent of reported crime now results in a charge – compared with around 20 per cent ten years ago. By turns fascinating and funny, poignant and uplifting, this compelling account paints a vivid picture of what life is really like for those tasked with keeping us safe – and, crucially, explores what needs to change to secure the future of British policing.