List of BPO Publications
Title | List of BPO Publications PDF eBook |
Author | Bartlesville Project Office |
Publisher | |
Pages | 28 |
Release | 1988 |
Genre | Power resources |
ISBN |
List of BPO Publications
Title | List of BPO Publications PDF eBook |
Author | United States. Department of Energy. Bartlesville Project Office |
Publisher | |
Pages | 12 |
Release | 1986 |
Genre | |
ISBN |
List of Barlesville Project Office Publications
Title | List of Barlesville Project Office Publications PDF eBook |
Author | United States. Department of Energy |
Publisher | |
Pages | 18 |
Release | 1996 |
Genre | Power resources |
ISBN |
Nine Keys to World-Class Business Process Outsourcing
Title | Nine Keys to World-Class Business Process Outsourcing PDF eBook |
Author | Mary Lacity |
Publisher | Bloomsbury Publishing |
Pages | 265 |
Release | 2015-04-23 |
Genre | Business & Economics |
ISBN | 1472918495 |
Business Process Outsourcing (BPO)-the sourcing of business services through external third parties-is a global phenomenon, which generated nearly $300 billion worldwide in 2012. BPO is highly IT-enabled, and on a growth trajectory that impacts across functions of major, medium and small enterprises, including procurement, human resources, accounting and finance, sales, marketing, legal, asset management and key administrative processes. Despite this size and spread, BPO services and the ability of clients to manage their providers, are still evolving and have a mixed record. In the course of their research, the authors have found only 20% of outsourcing arrangements are world-class performers. A further 25% are 'good', 40% are 'OK' and 15% are 'poor'. This book pinpoints and describes in detail the effective practices that characterize the top global BPO performers, including Microsoft, BP, EMC and TalkTalk. The authors provide case illustrations and examples throughout of how world-class practices were generated and evolved, and how they can be applied to real life settings and problem areas.
List of BPO Publications for the Period January-December 1992
Title | List of BPO Publications for the Period January-December 1992 PDF eBook |
Author | United States. Department of Energy. Bartlesville Project Office |
Publisher | |
Pages | 20 |
Release | 1993 |
Genre | Natural gas |
ISBN |
List of BPO Publications for the Period January-December 1991
Title | List of BPO Publications for the Period January-December 1991 PDF eBook |
Author | United States. Department of Energy. Bartlesville Project Office |
Publisher | |
Pages | 17 |
Release | 1992 |
Genre | Natural gas |
ISBN |
List of BETC Publications
Title | List of BETC Publications PDF eBook |
Author | Bartlesville Energy Technology Center |
Publisher | |
Pages | 28 |
Release | 1984 |
Genre | Power resources |
ISBN |