Marissa Appearance is everything to my upper-crust mother, but when she insists I take back my pedigreed-but-cheating ex? I’d rather stab myself with a salad fork. So I blurt out I’m dating someone new. Someone like…that smoking-hot, vaguely familiar guy across the restaurant, who could be the next James Bond. Turns out he’s the star of my favorite, cheesy, sci-fi soap opera. (Don’t judge me.) One minute I’m fantasizing about Borg and his green-hued abs. The next, Simon Dale is making me an offer my sex-starved body can’t refuse. Simon I’m up for a breakout movie role that’ll launch me off the B-list, but I don’t need a script to read the scene between Marissa and her mum. Even though I’m a London gutter rat who never rubbed elbows with a Royal, I easily slip into the role of Marissa’s doting boyfriend. Why? I need a favor in return— a steady girlfriend, just long enough to convince the producers I’ve changed my wild ways. Trouble is, I’m going all Method on this relationship—and close to losing the one thing that could break me. My heart.

Drawing on her first-hand experience at top companies as diverse as Lands’ End and Microsoft, Jeanne Bliss explains why even great corporations can drift to delivering mediocrity to customers, and she offers a proven solution to break the cycle. Different divisions and departments in corporations can fail to communicate and act as a team—they create silos instead of a superior customer experience. Jeanne Bliss shows in stark detail how profits suffer when businesses focus on their organizational charts and not their customer relationships. This book provides leaders the tools and information they need to overcome organizational inertia and deliver a meaningful customer experience. The author includes diagnostics to determine if a company’s core strengths, metrics, and systems improve or harm customer relationships. With all these tools, leaders can address the organizational challenges they face with an exhaustive review of the Chief Customer Officer role and an evaluation to determine the right solution for their culture and company.