Expertly navigate any workplace conversation and come out on top When confronted with difficult situations in the workplace, many people are at a loss for words. That’s why New York Times bestselling authors Stephen M. Pollan and Mark Levine created Lifescripts: What to Say to Get What You Want in Life's Toughest Situations. Using two-color flowcharts, Lifescripts maps out 109 difficult conversations, guiding you through discussion openers and effective responses reach the desired result. This completely revised and updated edition includes nearly 50 new business-focused scripts covering everything from apologizing for a misdirected email to requesting better meeting manners. Inside, you’ll find scripts to fit any situation you’re confronting at work. Use the signature Lifescripts visual flowcharts to work your way through exactly how the conversation should go. Be it boosting employee morale or getting the raise you deserve, when the time comes, you’ll be prepared not only with the right words and phrases, but with the confidence you need to get what you want. Work your way through conversation scripts for terminations, performance reviews, negotiating job offers, asking for raises, and much more Learn a unique set of icebreakers, pitches, questions, answers, and defenses for each difficult conversation Easily develop a winning conversational strategy using the signature visual flowcharts unique to Lifescripts Get strategic tips on attitude, timing, preparation, and behavior to help make any conversation a success This revised Third Edition of Lifescripts is here to help employees and managers communicate even more clearly and effectively. Whatever the situation, Lifescripts provides a road map to navigate the most perplexing, problematic dialogues for success.

Excerpt from Lifescript #1: Asking for a Salary Increase Icebreaker: I’d like to thank you for the opportunity you and the company have given me. I recognize that you’ve been very influential in my growth and advancement. However, I have a problem that I need your help with. Pitch #1: What has happened is that I’ve been concentrating solely on my professional growth and haven’t been paying any attention to my stream of income . . . Pitch #2: I think my salary no longer reflects my contribution to the company . . . Pitch #3: I think my salary no longer matches my job responsibilities . . . Whether you need to ask your boss to stop micromanaging, terminate a subordinate, confront a peer, or cold call a potential client, Lifescripts gives you the most effective approach–and the actual words–to use. The bestselling guide to self-improvement and success, Lifescripts has been completely revised and updated, taking a sharp self-help focus and adding more than 50 scripts that help you prepare for difficult conversations both inside and outside the office. Each of the 109 Lifescripts gives you a plan that leads to the desired result regardless of the obstacles thrown in your path. You get an icebreaker opener, a pitch, an answer to every question, and a defense for every attack. You’ll also find strategic pointers on attitude, timing, preparation, and behavior. From dealing with human resources to confronting a backstabber to closing a deal, Lifescripts provides a road map to navigate successfully through the most perplexing, problematic dialogues you may face in the course of your life.

Explains what to say and how to say it in complex, difficult, and painful situations, presenting a series of scripts that cover topics ranging from divorce or asking for a loan to funeral planning.

Life Scripts: A Transactional Analysis of Unconscious Relational Patterns is an exciting collection of contemporary writings on Life Script theory and psychotherapeutic methods. Each chapter describes an evolution of Eric Berne's original theory and brings together a stimulating range of international perspectives, theoretical positions, clinical experiences and psychotherapy practices, as well as a psychotherapy story that illustrates the theory. The concept of Life Scripts has frequently been associated with the determinism represented in theoretical scripts, yet, this book offers some new and diverse perspectives. A few contributors address the significance of early childhood experiences in forming a Life Script, while others reflect the perspectives of post-modernism, constructivism, existential philosophy, neuroscience, developmental research, mythology and the importance of narrative.An illustrious group of authors has integrated a broad professional perspective into their understanding of a theory of mind, theories of personality and the methods of psychotherapy. Each chapter provides a unique theoretical perspective; some are provocative and challenge Berne's and others long held notions about Life Scripts.

Pollan presents the best ways to ask for a raise, go over the boss's head, give notice, suggest better hygiene to a coworker, negotiate severance, and deflect harassment. 40 dialogue flowcharts.

This volume covers dealing with subordinates, peers, and superiors, including how to ask for a budget increase, turn down a raise request, deal with brown nosing, handle flirtation, and warn a superior of a potential problem. Includes 40 dialogue flowcharts.