Rae Reynolds is an old soul, a mother, a survivor, a therapist, a voyeur of life, and a warrior who has listened to stories from many. Now she invites others into her experiences and the lessons she has learned along the way with the hope that her story provides encouragement to listen to the heart while journeying to a place of healing and inner peace. Reynolds begins by chronicling her experiences as she grew up amid fear and violence and made many mistakes that prompted later reflection on whether her past owned her or whether she owned the past. As she matured and struggled to find a path forward and happiness, Reynolds discloses how she turned the mirror around to change her patterns and behaviors, retrain her brain to have a more positive outlook, modify the narrative, and transform from being a pawn of circumstance to an empowered woman focused on healing herself in order to help others heal as well. Let Us Start the Conversation shares insight into one woman’s journey through life as she courageously overcame many obstacles to find healing, peace, and unconditional love for herself and the world around her.

“WE NEED TO TALK.” In this urgent and insightful book, public radio journalist Celeste Headlee shows us how to bridge what divides us--by having real conversations BASED ON THE TED TALK WITH OVER 10 MILLION VIEWS NPR's Best Books of 2017 Winner of the 2017 Silver Nautilus Award in Relationships & Communication “We Need to Talk is an important read for a conversationally-challenged, disconnected age. Headlee is a talented, honest storyteller, and her advice has helped me become a better spouse, friend, and mother.” (Jessica Lahey, author of New York Times bestseller The Gift of Failure) Today most of us communicate from behind electronic screens, and studies show that Americans feel less connected and more divided than ever before. The blame for some of this disconnect can be attributed to our political landscape, but the erosion of our conversational skills as a society lies with us as individuals. And the only way forward, says Headlee, is to start talking to each other. In We Need to Talk, she outlines the strategies that have made her a better conversationalist—and offers simple tools that can improve anyone’s communication. For example: BE THERE OR GO ELSEWHERE. Human beings are incapable of multitasking, and this is especially true of tasks that involve language. Think you can type up a few emails while on a business call, or hold a conversation with your child while texting your spouse? Think again. CHECK YOUR BIAS. The belief that your intelligence protects you from erroneous assumptions can end up making you more vulnerable to them. We all have blind spots that affect the way we view others. Check your bias before you judge someone else. HIDE YOUR PHONE. Don’t just put down your phone, put it away. New research suggests that the mere presence of a cell phone can negatively impact the quality of a conversation. Whether you’re struggling to communicate with your kid’s teacher at school, an employee at work, or the people you love the most—Headlee offers smart strategies that can help us all have conversations that matter.

The Language of Outsourced Call Centers is the first book to explore a large-scale corpus representing the typical kinds of interactions and communicative tasks in outsourced call centers located in the Philippines and serving American customers. The specific goals of this book are to conduct a corpus-based register comparison between outsourced call center interactions, face-to-face American conversations, and spontaneous telephone exchanges; and to study the dynamics of cross-cultural communication between Filipino call center agents and American callers, as well as other demographic groups of participants in outsourced call center transactions, e.g., gender of speakers, agents' experience and performance, and types of transactional tasks. The research design relies on a number of analytical approaches, including corpus linguistics and discourse analysis, and combines quantitative and qualitative examination of linguistic data in the investigation of the frequency distribution and functional characteristics of a range of lexico/syntactic features of outsourced call center discourse.

This book offers a readable introduction to the main aspects of thought experimenting in philosophy and science (together with related imaginative activities in mathematics and linguistics). It presents the main options in understanding thought experiments, from empiricism to Platonism, and discusses their strengths and weaknesses. However, it also provides some original perspectives on the topic. Firstly, it provides a new definition and analysis of thought experimenting that brings it closer to laboratory experimenting. Secondly, it develops the author’s earlier theory of “mental modelling”, proposed some decades ago by him, and some other researchers in the field as the crucial procedure in thought experimenting. The mental modelling approach links work with thought experimenting to cognitive science and to research on mental simulation which is a hot topic in present-day research. Thirdly, it proposes a principled way to respond to criticism of thought experimenting by “experimental philosophers” as they have been dominating the present-day debates. The response suggests a possible ameliorative, self-help project for thought experimenting. Finally, the book provides a way to systematize the history of important thought experiments in science and philosophy and thus connects, in an original way, the systematic investigation of experimenting to the historical work of famous thought experiments. It is of interest to scholars interested in history of ideas and philosophy of science.