Through over 150 full color diagrams and straight forward text, readers will understand the power and usefulness of solid-phase extraction and how it helps solve sample preparation challenges. This 212 page book covers many topics including SPE device formats, sorbent considerations, mobile phase selection, and troubleshooting. A must read for anyone starting out in analytical chromatography as well as seasoned chemists looking to add solid-phase extraction to their skills set. Looking for something else? Learn a new technique or technology with the Waters Primers Series, view other titles available here: http://www.wiley.com/go/waters

The notion of customer orientation is becoming a necessity rather than a choice for many companies. It is a lasting response to competitive pressure and supports the company in a renewed definition of its mission, beyond direct economic gain. Within B2B services, the manager, through proximity to their team, their market and their client, is the essential actor in the deployment of this orientation. A Customer-oriented Manager for B2B Services provides managers with the knowledge and tools necessary to implement customer orientation themselves, with the involvement of their extended team. To this end, this book presents a four-step approach: understand the fundamentals of customer orientation in B2B services, know the customer, make the most of the offer and deliver the service.

(Guitar Educational). Finally, a guitar method solely for south paws! This comprehensive book covers: chords, scales, riffs and strumming; rock, blues, fingerpicking and other styles; tuning, theory and other fundamentals; reading standard notation and tab; and lots more. Includes lots of photos, diagrams and grids designed especially for the left-handed player.

Since its inception in Canada in 1998 as a method for teaching French as a second language in a school setting, the Neurolinguistic Approach to second-language acquisition (NLA) has expanded to several countries and is now also applied to teaching adults. Based on research in the neurosciences, psychology, and sociology, the NLA focuses on providing learners with the conditions necessary to acquire spontaneous communication skills in a classroom setting. By ensuring the independent development of effective communication and implicit competence in the second language, the NLA allows learners to genuinely express themselves in their new language. In this volume, co-developer of the approach Claude Germain outlines the history of the NLA’s development and provides insights into its principles, its teaching and acquisition strategies applied in the classroom, and the results it has achieved. This is an essential book for all second-language teachers, as well as researchers interested in the transmission of second languages.

This volume contains biographies of over four hundred architects, artisans and builders who worked in Quebec during the first three centuries of the town’s existence. Detailed descriptions of their works, as well as numerous illustrations, help paint a broad picture of building in Quebec.