“The new world is one based on knowledge. Lean KM offers a practical approach to Knowledge Management, filled with historical references and interesting stories. It brought back wonderful memories of NASA.”—Dr. Edward J Hoffman, Former NASA CKO and Director of the NASA Academy of Program, Project, & Engineering Leadership (APPEL), CEO Knowledge Strategies LLC Lecturer, Columbia University, Information and Knowledge Strategy (IKNS) Lean Knowledge Management Helped Change NASA’s Culture and It Can Do the Same for Your Organization. NASA suffered three human spaceflight tragedies and Lean Knowledge Management was a major tool that helped NASA management implement massive cultural changes. Traditional knowledge management is too often regarded as overly complicated or a wasteful bureaucratic exercise, but Lean Knowledge Management can become a critical component for your organization to operate effectively, efficiently and safely. Lean Knowledge Management simplifies the process by: Clearly defining your organization’s key employees, Filtering the enormous amount of internal “information” into “critical knowledge”. Utilizing a myriad of resources to get this critical knowledge to the people who need it most - the very people that can make your organization successful. Repetitive mistakes and failures can cost an organization millions of dollars in lost revenue, scrap, and even lawsuits. Lean Knowledge Management strips away the academic jargon and implements a practical, cost-effective, organic program emphasizing lessons of the past. Knowledge is free! Your hard-earned corporate knowledge is right in front of you, why risk losing it and having to pay for it all over again? Knowledge is power! Lean Knowledge Management is a structured plan to harness that power for your organization.

A straightforward guide to leveraging your company's intellectual capital by creating a knowledge management culture The Complete Guide to Knowledge Management offers managers the tools they need to create an organizational culture that improves knowledge sharing, reuse, learning, collaboration, and innovation to ensure mesurable growth. Written by internationally recognized knowledge management pioneers, it addresses all those topics in knowledge management that a manager needs to ensure organizational success. Provides plenty of real-life examples and case studies Includes interviews with prominent managers who have successfully implemented knowledge management structures within their organizations Offers chapters composed of short theoretical explanations and practical methods that you can utilize, based primarily on hands-on author experience Taking an intellectual journey into knowledge management, beginning with an understanding of the concept of intellectual capital and how to establish an appropriate culture, this book looks at the human aspects of managing knowledge workers, promoting interactions for knowledge creation and sharing.

Discusses management models and concepts, strategies for sharing knowledge, and ways to implement the concept within a company.

A new, thoroughly updated edition of a comprehensive overview of knowledge management (KM), covering theoretical foundations, the KM process, tools, and professions. The ability to manage knowledge has become increasingly important in today's knowledge economy. Knowledge is considered a valuable commodity, embedded in products and in the tacit knowledge of highly mobile individual employees. Knowledge management (KM) represents a deliberate and systematic approach to cultivating and sharing an organization's knowledge base. This textbook and professional reference offers a comprehensive overview of the field. Drawing on ideas, tools, and techniques from such disciplines as sociology, cognitive science, organizational behavior, and information science, it describes KM theory and practice at the individual, community, and organizational levels. Chapters cover such topics as tacit and explicit knowledge, theoretical modeling of KM, the KM cycle from knowledge capture to knowledge use, KM tools, KM assessment, and KM professionals. This third edition has been completely revised and updated to reflect advances in the dynamic and emerging field of KM. The specific changes include extended treatment of tacit knowledge; integration of such newer technologies as social media, visualization, mobile technologies, and crowdsourcing; a new chapter on knowledge continuity, with key criteria for identifying knowledge at risk; material on how to identify, document, validate, share, and implement lessons learned and best practices; the addition of new categories of KM jobs; and a new emphasis on the role of KM in innovation. Supplementary materials for instructors are available online.

Knowledge management is controlling the transfer, distribution, and availability of knowledge. Traditionally, knowledge management processes are predefined; e.g. it is laid out in detail which document template, data structure, system, or work flow steps have to be used in order to manage knowledge. But knowledge management itself is complex. It is simply not possible to predefine the typical flow of work in knowledge intensive processes in advance. So rather than trying to determine the procedures it is more promising to analyze which factors can be used in order to control the outcome of the knowledge management process. By respecting the lean knowledge management principles, developed and first presented within this book, any manager can control the success of knowledge management in a lean software project any time. Enterprise 2.0 and Web 2.0 technologies perfectly support the lean knowledge management principles, and far better than any traditional approach, based on text processors, presentation software, spreadsheets, and E-Mail can do. Together, the lean knowledge management principles and Enterprise 2.0 form a new approach to knowledge management, which delivers value that can not be reached otherwise.

This influential book establishes the enduring vocabulary and concepts in the burgeoning field of knowledge management. It serves as the hands-on resource of choice for companies that recognize knowledge as the only sustainable source of competitive advantage going forward. Drawing from their work with more than thirty knowledge-rich firms, Davenport and Prusak--experienced consultants with a track record of success--examine how all types of companies can effectively understand, analyze, measure, and manage their intellectual assets, turning corporate wisdom into market value. They categorize knowledge work into four sequential activities--accessing, generating, embedding, and transferring--and look at the key skills, techniques, and processes of each. While they present a practical approach to cataloging and storing knowledge so that employees can easily leverage it throughout the firm, the authors caution readers on the limits of communications and information technology in managing intellectual capital.

Performance management, the primary focus of a Lean organization, occurs through continuous improvement programs that focus on education, belief systems development, and effective change management. Presenting a first-of-its-kind approach, The Lean Management Systems Handbook details the critical components required for sustainable Lean management.