Problems remain hidden in organizations for a number of reasons, including fear, organizational complexity, gatekeepers who insulate leaders from problems that are coming up, and finally, an overemphasis on formal analysis in place of intuition and observation. This book lays out the key skills and capabilities required to ensure that problems do not remain hidden in your organization. It explains how leaders can become effective problem finders, unearthing problems before they destroy an organization. The book explains how leaders can become an anthropologist, going out and observe how employees, customers, and suppliers actually behave. It then goes on to present how they can circumvent the gatekeepers, so they can go directly to the source to see and hear the raw data; hunt for patterns, including refining your individual and collective pattern recognition capability; "connect the dots" among issues that may initially seem unrelated, but in fact, have a great deal in common; give front-line employees training in a communication technique; encourage useful mistakes, including create a "Red Pencil Award"; and watch the game film, where leaders reflect systematically on their own organization's conduct and performance, as well as on the behavior and performance of competitors.

Catching the killer is just the beginning in the outstandingly dark debut, What You Don't Know, from rising grip-lit star, JoAnn Chaney. Do you really know your neighbours? Jacky Seever was a beloved local businessman and pillar of the Denver community. Until thirty-one bodies were discovered in the crawlspace of his house. Detective Paul Hoskins was lauded for bringing down one of the most ruthless serial-killers of the decade. Sammie Peterson, the lead reporter on the case, finally obtained the success she craved. And Seever's wife, Gloria? Well, she claimed to be as surprised as everyone else. But when you get that close to a killer, can you really just move on?

Alex Gino, the Lambda Literary Award-winning author of Melissa, is back with another sensitive tale based on increasingly relevant social justice issues. Jilly thinks she's figured out how life works. But when her sister, Emma, is born deaf, she realizes how much she still has to learn. The world is going to treat Jilly, who is white and hearing, differently from Emma, just as it will treat them both differently from their Black cousins. A big fantasy reader, Jilly makes a connection online with another fantasy fan, Derek, who is a Deaf, Black ASL user. She goes to Derek for help with Emma but doesn't always know the best way or time to ask for it. As she and Derek meet in person, have some really fun conversations, and become friends, Jilly makes some mistakes . . . but comes to understand that it's up to her, not Derek to figure out how to do better next time--especially when she wants to be there for Derek the most. Within a world where kids like Derek and Emma aren't assured the same freedom or safety as kids like Jilly, Jilly is starting to learn all the things she doesn't know--and by doing that, she's also working to discover how to support her family and her friends. With You Don’t Know Everything, Jilly P!, award-winning author Alex Gino uses their trademark humor, heart, and humanity to show readers how being open to difference can make you a better person, and how being open to change can make you change in the best possible ways.

In this practical and funny book, an experienced teaching consultant offers many creative strategies for dealing with typical problems. Original, useful, and hopeful, this book reminds you that teaching what you don’t know, to students whom you may not understand, is not just a job. It’s an adventure.

Fourteen-year-old John creates alternative realities in his mind as he tries to deal with his mother's abusive boyfriend, his crush on a beautiful, but shallow classmate, and other problems at school.

This is Judy Greer’s story, from her self-described childhood as “Ugly Judy” in suburban Detroit-ish, Michigan, to trying out for drama school to get even with her frenemy, and then breaking into movies as the ultimate best friend. Judy is a refreshingly honest, self-deprecating, and totally relatable guide to Hollywood life, speaking candidly about what it’s really like to shoot on location, to go to the Oscars, and to feel like you’re building a tortoise career in a town full of hares. Beneath the Spanx, Judy is like the best friend you've always wanted. She chills out with her giant, gassy bulldog, Buckley; meets the love of her life on a blind date; happily dives into being a stepparent; and through it all maintains an unshakeable belief in the restorative power of a late-night drugstore run.

A 6th grader speaks out about his queerness, Blackness, and the love that dismantles whiteness.