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The successful "Knock Your Socks Off" (KYSO) formula for wowing customers is back, adapted into a surefire strategy for winning sales by the illustrious consulting team of Gitomer and Zemke. The book will help salespeople succeed in today's complex and stiffly competitive sales environment.

Rachel Friedman has always been the consummate good girl who does well in school and plays it safe, so the college grad surprises no one more than herself when, on a whim (and in an effort to escape impending life decisions), she buys a ticket to Ireland, a place she has never visited. There she forms an unlikely bond with a free-spirited Australian girl, a born adventurer who spurs Rachel on to a yearlong odyssey that takes her to three continents, fills her life with newfound friends, and gives birth to a previously unrealized passion for adventure. As her journey takes her to Australia and South America, Rachel discovers and embraces her love of travel and unlocks more truths about herself than she ever realized she was seeking. Along the way, the erstwhile good girl finally learns to do something she’s never done before: simply live for the moment.

You may have your industry’s most prolific product or service in the marketplace, but your customers’ loyalty and checkbooks will only go as far as your customer service will allow. In the end, customers will not recognize the minor advantages of your superior product, but poor customer service will stand out like the Vegas strip on a moonless night. So the most vital question any manager or business owner can ask themselves today is, how well are you training, coaching, and supporting your company’s frontline employees?The invaluable, must-have Managing Knock Your Socks Off Service shows managers and supervisors how to: • Find and retain service-oriented people • Understand customer needs, expectations, and desires • Build a service vision • Design a user-friendly service delivery process • Involve and inspire employees • Recognize and reward good performance Fully updated with new chapters on: learning from lost customers; inciting passion and incentivizing service; fostering trust; and delivering great customer experiences online, this indispensable resource provides absolutely everything managers need to ensure their frontline employees become their company's biggest asset.

First comes love. Then comes marriage. Then comes baby in a baby carriage. Just not necessarily in that order. . . . Braxton: I should probably be dead or in jail right now. Instead, thanks to some tough love, I worked my ass off and now I own a string of tattoo parlors throughout the Pacific Northwest. And yet the one thing I’ve always wanted—a family—still seems out of reach. When my best friend gets married, I’m just hoping to blow off some steam with the super-hot maid of honor. But after Cara Thompson tracks me down to tell me she’s pregnant, she’s more surprised than I am when I tell her I’m all in. Cara: For the first time in my life, I’m living for myself—not for my parents and their ridiculous expectations. I gave up on my MBA, dropped out of the Ivy League, and moved to Portland to pursue my dream of becoming an artist. And what’s the first thing I do? Get knocked up. For a tatted-up sex god, Braxton Henley seems way too eager to “be there for me.” Is this guy serious? Maybe. He sure is patient. Because he won’t back down until I admit what I know in my heart: that our one night stand might’ve led me to the one. Praise for Knocked Up “Stacey Lynn always knows how to perfectly balance sexy and sweet, and has a modern writing style that makes all of her stories feel fresh and fun.”—New York Times bestselling author Lauren Layne “A broody alpha hero with heart . . . I fell madly in love with Braxton from the very first page. Prepare to pull an all-nighter with Knocked Up.”—USA Today bestselling author Stacey Kennedy “Knocked Up is secret-baby trope perfection! Loved the very sexy, overprotective Braxton. A great read!”—Wendy S. Marcus, author of All I Need Is You “Braxton is your ultimate tattooed father-to-be—sweet and ever so sexy.”—Stina Lindenblatt, author of the Pushing Limits series The steamy standalone novels in Stacey Lynn’s Crazy Love series can be read together or separately: FAKE WIFE | KNOCKED UP And don’t miss her passionate Fireside series: HIS TO LOVE | HIS TO PROTECT | HIS TO CHERISH | HIS TO SEDUCE This standalone ebook includes an excerpt from another Loveswept title.

Winner of a Coretta Scott King Illustrator Medal and the Boston Horn Book Award A simple, powerful book for children, about an absent father and the love he leaves behind Every morning, I play a game with my father.He goes knock knock on my doorand I pretend to be asleeptill he gets right next to the bed.And my papa, he tells me, "I love you." But what happens when, one day, that "knock knock" doesn't come? This powerful and inspiring book shows the love that an absent parent can leave behind, and the strength that children find in themselves as they grow up and follow their dreams.

It's not easy to put on weight. Everywhere you look it seems there's another excuse not to eat. Too busy for snacktime or meals, the incessant desire to exercise - sometimes it feels as if the odds are stacked against you! This guide helps to learn how to discover your inner corpulence and wean yourself off exercise forever.