Franklin, Jack, Marla, Thadius, and Caitlin... this unlikely group of assorted misfits are the Cemetarians, a group that will take on any job - no, really, we mean any bloody job (money's a bit tight right now)! Trudge through disgusting sewers to battle manatee-massacring mermaids and soggy cultists, creep through creepy, fog-littered cemeteries straight out of an ancient Hammer Film soundstage, confront undead lecherous lodgers and other assorted beasties, creepies, and ghoulies. It all comes down to whether an adolescent giant Automaton, a truly mad, Mad Scientist, a surly Necromancer, a Banshee's granddaughter, and a reluctant furry monster straight from under your little sister's bed can manage not to kill each other - or, at least, quit fighting over the tele-privilege-schedule long enough to get the job done! Not likely.

In this follow-up to his earlier SAE book By the Numbers: Principles of Automotive Parts Management, Naples focuses on managing the three most important assets of an automobile parts business: financial, customer, and personnel. The book also includes information critical for creating and managing a total quality organization. Beyond the Numbers offers reference material applicable to the parts supply industry and beyond, and provides a framework that parts managers and parts store owners can use to improve overall organizational performance. Naples provides specific and practical guidelines for quality management which will lead to loyal employees, loyal customers, and a better bottom line.

This guide-book includes forms and checklists for such topics as new product development, marketing, and growth and exit strategies. A companion CD-ROM is also included.