Key Account Rock Stars: Raising Your Volume by Lowering Your Decibels brings fresh new thoughts to the topic of Key Account Management. This book reveals the secrets of how to successfully engage with customers and how to become organizationally savvy, plus practical tools for succeeding on the job. It is written for the practitioner and takes readers through the soft sides of the job, which is exactly what is needed to succeed and achieve career fulfillment. Account managers must keep the relationship fresh, with creative ways to add value to the customers so customers remain genuinely satisfied with the relationship. Losing a customer will always be a burden on the individual Key Account Manager, whatever the reason for the loss. Readers will Gain awareness of what a good customer relationship looks like, Learn tools to solve issues and improve ways of working, And most importantly, learn how to succeed as a Key Account Manager Remember, the importance of customer centricity is higher than ever. The decade long transition of the economy away from production towards services and the need to differentiate from the competition will certainly continue. A company today that fails to engage with the customers will not succeed; the era of making a good product and trusting it to sell itself is long gone.

To manage key accounts profitably you need strategic planning that works. This book is the definitive guide to achieving this based on the unmatched practical and research experience of Ryals and McDonald. Key Account Management is proven to deliver substantial benefits to the bottom line. Best practice companies know that real results from managing powerful customers are not achieved through short-term cost cutting. Instead, as the best companies understand, it depends on fostering carefully developed and profitably managed relationships with an equally carefully selected group of key accounts. This is a genuinely strategic activity that goes well beyond sales management and the simplistic use of budgets to generate targets. It is about the behaviours and practices that make predictable, profitable and sustainable Key Account Management possible. To achieve this the book is constructed to deliver- * Clear descriptions of the various techniques and the reason for their importance * A hugely powerful step by step approach to using the key techniques to build strategic skills * Templates for building real plans * Cases, examples and vignettes to show best real world practice Based on wide application in the business world, and the world class research at Cranfield Management School this book will be an essential introduction to the principles and reality of Strategic Key Account Planning. For senior managers, key account managers at all levels as well as those on executive and MBA courses it will be an essential guide and text.

Named one of the best music books of 2017 by The Wall Street Journal An elegy to the age of the Rock Star, featuring Chuck Berry, Elvis, Madonna, Bowie, Prince, and more, uncommon people whose lives were transformed by rock and who, in turn, shaped our culture Recklessness, thy name is rock. The age of the rock star, like the age of the cowboy, has passed. Like the cowboy, the idea of the rock star lives on in our imaginations. What did we see in them? Swagger. Recklessness. Sexual charisma. Damn-the-torpedoes self-belief. A certain way of carrying themselves. Good hair. Interesting shoes. Talent we wished we had. What did we want of them? To be larger than life but also like us. To live out their songs. To stay young forever. No wonder many didn’t stay the course. In Uncommon People, David Hepworth zeroes in on defining moments and turning points in the lives of forty rock stars from 1955 to 1995, taking us on a journey to burst a hundred myths and create a hundred more. As this tribe of uniquely motivated nobodies went about turning themselves into the ultimate somebodies, they also shaped us, our real lives and our fantasies. Uncommon People isn’t just their story. It’s ours as well.

This volume brings together a range of writers from different academic disciplines and different locations to provide an engaging and accessible critical exploration of one of the most revered and reviled bands in the history of popular music. The essays collated here locate The Clash in their own explosive cultural moment of punk's year zero and examine how the group speaks from beyond the grave to the uncanny parallels of other moments of social and political crisis. In addition, the collection considers the impact of the band in a range of different geopolitical contexts, with various contributors exploring what the band meant in settings as diverse as Italy, England, Northern Ireland, Australia and the United States. The diverse essays gathered in Working for the clampdown cast a critical light on both the cultural legacy and contemporary resonance of one of the most influential bands ever to have graced a stage.

A successful rock guitarist shares with musicians at every level firsthand knowledge of how to endure and triumph in the music industry. Rock-and-roll dreams become realities with this guide. Packed with advice and entertaining stories from life on stage and on the road, Rock Star 101 tells musicians on the rise how to: • Understand the business and legal elements of the music industry: negotiations, contracts, publishing, merchandising, endorsements, money management, & more • Protect a band from legal and financial conflicts • Negotiate a "key man clause" and other crucial contract elements • Find sideline work in music-related fields • Set up convincing showcases or auditions with recording labels • Develop a long-term perspective for one’s musical success

With a foreword by Gwyneth Paltrow With a little help from Hollywood, being pregnant has become the hippest thing for a woman to be. Fashion icons such as Angelina Jolie, Gwen Stefani, Kate Hudson, and Heidi Klum have made it beautiful to have a bump -- and more important, to show it off. Now, Rock Star Momma is here to help today's fashionistas learn how to hold on to their hipness as they rock-and-roll their way into motherhood. With personal advice from your favorite haute mommas like Gwyneth Paltrow, Elle Macpherson, Britney Spears, Mariska Hargitay, Joely Fisher, Jennie Garth, Kimora Lee Simmons, and many more, Hoppus provides the inside scoop that style-driven pregnant women are looking for. Hoppus also includes must-have tips from industry standouts such as Fit Pregnancy, UrbanBaby, Spanx, Bugaboo, and babystyle! Highlights include: The essential Denim to Die For guide for finding those perfect jeans Baby Shower Babe do's and don'ts, showing how to look and feel your best on this most important day How to go from "gym girl" to "glam girl" in ten minutes flat The Panty Shmanty chapter, helping you navigate the world of maternity bras, panties, and hosiery Well-being, fitness, fashion, and beauty tips for all nine months and beyond A must-have Shopping Bag chapter that provides an arsenal of information and resources for every modern momma-to-be

In its 114th year, Billboard remains the world's premier weekly music publication and a diverse digital, events, brand, content and data licensing platform. Billboard publishes the most trusted charts and offers unrivaled reporting about the latest music, video, gaming, media, digital and mobile entertainment issues and trends.