"Every quality-conscious organization needs to measure critical data, but many businesses waste time tracking and reviewing non-essentials. This innovative book shows how to concentrate on the few key measures that indicate a firm's true performance. It focuses on the areas considered vital in the Baldrige Quality Award criteria, the premiere model for evaluating overall quality. Readers will learn to select and use the right metrics for measuring financial, operational, and quality efforts, as well as longer-term measures such as customer and employee satisfaction, supplier performance, product/service quality, and environmental compliance. This guide will help them: * evaluate their current approaches to measurement * select the right metrics * collect and report data more efficiently and usefully * use the information to promote teamwork and strategy"

A historical novel from Newbery medalist Linda Sue Parks about life, faith, and America's favorite pastime: baseball. Both Maggie Fortini and her brother, Joey-Mick, were named for baseball great Joe DiMaggio. Unlike Joey-Mick, Maggie doesn’t play baseball—but at almost ten years old, she is a dyed-in-the-wool fan of the Brooklyn Dodgers. Maggie can recite all the players’ statistics and understands the subtleties of the game. Unfortunately, Jim Maine is a Giants fan, but it’s Jim who teaches Maggie the fine art of scoring a baseball game. Not only can she revisit every play of every inning, but by keeping score she feels she’s more than just a fan: she’s helping her team. Jim is drafted into the army and sent to Korea, and although Maggie writes to him often, his silence is just one of a string of disappointments—being a Brooklyn Dodgers fan in the early 1950s meant season after season of near misses and year after year of dashed hopes. But Maggie goes on trying to help the Dodgers, and when she finds out that Jim needs help, too, she’s determined to provide it. Against a background of major league baseball and the Korean War on the home front, Maggie looks for, and finds, a way to make a difference. Even those readers who think they don’t care about baseball will be drawn into the world of the true and ardent fan. Linda Sue Park’s captivating story will, of course, delight those who are already keeping score. This historical novel is from Newbery Medalist Linda Sue Park, whose beloved middle grade books include A Single Shard and A Long Walk to Water.

U.S. public schools are responsible for educating large numbers of English language learners and students with disabilities. This book considers policies for including students with disabilities and English language learners in assessment programs. It also examines the research findings on testing accommodations and their effect on test performance. Keeping Score for All discusses the comparability of states' policies with each other and with the National Assessment of Educational Progress (NAEP) policies and explores the impact of these differences on the interpretations of NAEP results. The book presents a critical review of the research literature and makes suggestions for future research to evaluate the validity of test scores obtained under accommodated conditions. The book concludes by proposing a new framework for conceptualizing accommodations. This framework would be useful both for policymakers, test designers, and practitioners in determining appropriate accommodations for specific assessments and for researchers in planning validity studies.

To be a pro b-ball champion takes endless drive and passion. But being a winner on the court can often mean losing off the court. . . He's an NBA legend, considered the best of the best. Now veteran player Warrick Evans is determined to lead his team all the way to the championship. It's his last shot before he retires, but the media can't get enough of his story--and all the attention is turning his teammates against him, not to mention his wife. . . Dr. Marilyn Devry-Evans has always stood by her man, even when it meant standing in his shadow. Now she wants to focus on her own career, and on scoring her own dream job. But with the spotlight bearing down on them, Marilyn is reaching her breaking point. Especially when a secret comes to light--one that could destroy not only her career, but her marriage. . . Praise for Regina Hart "Sexy, fun, and fast-paced. . .a slam dunk!" --Kate Angell on Fast Break

Keeping Score is a diverse collection of essays that argues for and demonstrates the current effort to redefine the methods, goals, and scope of musical scholarship. This volume gives voice to new directions in music studies, including traditional and "new" musicology, music and psychoanalysis, music and film, popular music studies, and gay and lesbian studies. These essays speak to music study from within its own language and enter into important conversations already taking place across disciplinary boundaries throughout the academy.

Annotation Keeping Score features a compilation of interviews with the top composers of Hollywood. The insightful conversations are both entertaining and informative, taking the reader behind the scenes of the film scoring industry like never before. This book offers readers a backstage pass to the inner workings of the industry where so often, the film score plays one of the most important parts toward the success of movie. Many award-winning composers like Hans Zimmer and Howard Shore are interviewed, along with some of the next generation of composers.

As featured in The New York Times, USA Today, and Sports Illustrated, this Diamond title is one sports fans will definitely want to check out for the facts behind their favorite pro and collegiate team's business sense -- or lack thereof. From the impact of finances on a team's chances of winning to free agency and salary problems to the difficulties of settling strikes, Sheehan presents research on both professional and college sports that will startle even the most knowledgeable fan -- and perhaps even change the reams you root for.