With recent advances in natural language understanding techniques and far-field microphone arrays, natural language interfaces, such as voice assistants and chatbots, are emerging as a popular new way to interact with computers. They have made their way out of the industry research labs and into the pockets, desktops, cars and living rooms of the general public. But although such interfaces recognize bits of natural language, and even voice input, they generally lack conversational competence, or the ability to engage in natural conversation. Today’s platforms provide sophisticated tools for analyzing language and retrieving knowledge, but they fail to provide adequate support for modeling interaction. The user experience (UX) designer or software developer must figure out how a human conversation is organized, usually relying on commonsense rather than on formal knowledge. Fortunately, practitioners can rely on conversation science. This book adapts formal knowledge from the field of Conversation Analysis (CA) to the design of natural language interfaces. It outlines the Natural Conversation Framework (NCF), developed at IBM Research, a systematic framework for designing interfaces that work like natural conversation. The NCF consists of four main components: 1) an interaction model of “expandable sequences,” 2) a corresponding content format, 3) a pattern language with 100 generic UX patterns and 4) a navigation method of six basic user actions. The authors introduce UX designers to a new way of thinking about user experience design in the context of conversational interfaces, including a new vocabulary, new principles and new interaction patterns. User experience designers and graduate students in the HCI field as well as developers and conversation analysis students should find this book of interest.

Affective computing is a nascent field situated at the intersection of artificial intelligence with social and behavioral science. It studies how human emotions are perceived and expressed, which then informs the design of intelligent agents and systems that can either mimic this behavior to improve their intelligence or incorporate such knowledge to effectively understand and communicate with their human collaborators. Affective computing research has recently seen significant advances and is making a critical transformation from exploratory studies to real-world applications in the emerging research area known as applied affective computing. This book offers readers an overview of the state-of-the-art and emerging themes in affective computing, including a comprehensive review of the existing approaches to affective computing systems and social signal processing. It provides in-depth case studies of applied affective computing in various domains, such as social robotics and mental well-being. It also addresses ethical concerns related to affective computing and how to prevent misuse of the technology in research and applications. Further, this book identifies future directions for the field and summarizes a set of guidelines for developing next-generation affective computing systems that are effective, safe, and human-centered. For researchers and practitioners new to affective computing, this book will serve as an introduction to the field to help them in identifying new research topics or developing novel applications. For more experienced researchers and practitioners, the discussions in this book provide guidance for adopting a human-centered design and development approach to advance affective computing.

This book provides information on trust and risk to businesses that are developing electronic commerce systems and helps consumers understand the risks in using the Internet for purchases and show them how to protect themselves.

Computability and complexity theory should be of central concern to practitioners as well as theorists. Unfortunately, however, the field is known for its impenetrability. Neil Jones's goal as an educator and author is to build a bridge between computability and complexity theory and other areas of computer science, especially programming. In a shift away from the Turing machine- and G�del number-oriented classical approaches, Jones uses concepts familiar from programming languages to make computability and complexity more accessible to computer scientists and more applicable to practical programming problems. According to Jones, the fields of computability and complexity theory, as well as programming languages and semantics, have a great deal to offer each other. Computability and complexity theory have a breadth, depth, and generality not often seen in programming languages. The programming language community, meanwhile, has a firm grasp of algorithm design, presentation, and implementation. In addition, programming languages sometimes provide computational models that are more realistic in certain crucial aspects than traditional models. New results in the book include a proof that constant time factors do matter for its programming-oriented model of computation. (In contrast, Turing machines have a counterintuitive "constant speedup" property: that almost any program can be made to run faster, by any amount. Its proof involves techniques irrelevant to practice.) Further results include simple characterizations in programming terms of the central complexity classes PTIME and LOGSPACE, and a new approach to complete problems for NLOGSPACE, PTIME, NPTIME, and PSPACE, uniformly based on Boolean programs. Foundations of Computing series

Designed for managers struggling to understand the risks in organizations dependent on secure networks, this book applies economics not to generate breakthroughs in theoretical economics, but rather breakthroughs in understanding the problems of security.

Will the emerging global information infrastructure (GII) create a revolution in communication equivalent to that wrought by Gutenberg, or will the result be simply the evolutionary adaptation of existing behavior and institutions to new media? Will the GII improve access to information for all? Will it replace libraries and publishers? How can computers and information systems be made easier to use? What are the trade-offs between tailoring information systems to user communities and standardizing them to interconnect with systems designed for other communities, cultures, and languages? This book takes a close look at these and other questions of technology, behavior, and policy surrounding the GII. Topics covered include the design and use of digital libraries; behavioral and institutional aspects of electronic publishing; the evolving role of libraries; the life cycle of creating, using, and seeking information; and the adoption and adaptation of information technologies. The book takes a human-centered perspective, focusing on how well the GII fits into the daily lives of the people it is supposed to benefit. Taking a unique holistic approach to information access, the book draws on research and practice in computer science, communications, library and information science, information policy, business, economics, law, political science, sociology, history, education, and archival and museum studies. It explores both domestic and international issues. The author's own empirical research is complemented by extensive literature reviews and analyses.

Introduction by Daniel Bell