This manual includes JCI's updated requirements for home care organizations effective 1 July 2012. All of the standards and accreditation policies and procedures are included, giving home care organizations around the world the information they need to pursue or maintain JCI accreditation and maximize patient-safe care. The manual contains Joint Commission International's (JCI's) standards, intent statements, and measurable elements for home care organizations, including patient-centered and organizational requirements.

This manual includes JCI's updated requirements for long term care organizations effective 1 July 2012. All of the standards and accreditation policies and procedures are included, giving long term care organizations around the world the information they need to pursue or maintain JCI accreditation and maximize resident-safe care. The manual contains Joint Commission International's (JCI's) standards, intent statements, and measurable elements for long term care organizations, including resident- centered and organizational requirements.

"This book answers 'why not' and 'how to' for health care accreditation bodies, quality experts, and frontline professionals, moving the reader from timely information, to inspiration, and through patient-centered action with practical tools and potent case studies." Paul vanOstenberg, DDS, MS, vice president, Accreditation and Standards, Joint Commission International "This superb guide from Planetree illustrates that providing high-quality, high-value, patient-centered health care is not a theoretical ideal. The case studies make clear that these goals are attainable; they are being achieved by leading health care organizations worldwide, and there is a clear road map for getting there right here in this book." Susan Dentzer, senior policy adviser to the Robert Wood Johnson Foundation "At IHI, we follow the principle, 'all teach, all learn' the idea that everyone, everywhere has something to teach, and something to learn. This remarkable and indispensable guide is as pure an example of this principle as I've come across." Maureen Bisognano, president and chief executive officer, Institute for Healthcare Improvement "The International Society for Quality in Health Care's mission is to inspire, promote, and support continuous improvement in the quality and safety of health care worldwide. It is in this spirit that we welcome this new book on patient-centered care. As in their previous work, the authors demonstrate just how critical it is to develop an organizational culture that puts patients first." Peter Carter, chief executive officer, International Society for Quality in Health Care

Competency Assessment, Third Edition: A Practical Guide to the Joint Commission Brenda G. Summers, MBA/MHA, MSN, RN, CNAA-BC; WendySue Woods, RN, CSHA, MHSA Your one-stop competency compliance guide. Competency Assessment remains among The Joint Commission's top problematic standards. You need a resource that not only explains exactly how to comply with this perennial problem area but also provides real-time tools to evaluate competency. To help you, we've updated our "must-have" competency assessment resource: "Competency Assessment: A Practical Guide to the Joint Commission Standards, Third Edition." You'll have the information and tools you need to achieve compliance. Population-specific competencies, ongoing assessment...we'll help you comply We understand your need for more than just theorizing on the competency assessment standards. That's why this edition of "Competency Assessment" focuses on ongoing competency and validating competency in accordance with Joint Commission standards. You get an easy-to-reference guide with the very best real-world strategies, the most useful forms, and the most practical tools you can incorporate into your own competency assessment program immediately, including: Sample Orientation Outline Competency Assessment Tool Sample Questions for Self-Assessment Six Steps to a Successful Competency Assessment Program Job Descriptions List of Questions Surveyors Might Ask Sample Population-Specific Components Two posters you can hang in your facility to make sure everyone is aware of your commitment to competency assessment Ongoing Competence Decision Tree REAL-LIFE Case Study One of the most useful features of "Competency Assessment: A Practical Guide to the Joint Commission Standards, Third Edition," is a valuable real-life case study. You'll learn how an Ohio hospital put one of the authors' techniques into action, and how they benefited as a result.BONUS This valuable resource includes a CD-ROM full of job descriptions and competency plans you can customize to meet your facility's needs. This book and CD-ROM set is your perfect solution to competency assessment compliance. With your copy close at hand, you'll: UNDERSTAND the intent of each Joint Commission standard and how best to comply and demonstrate compliance to surveyors LEARN how to assess competency, including population-served (age-specific) competencies CREATE effective strategies for carrying out ongoing competency assessments CUSTOMIZE the tools and techniques provided for your competency assessment program BENEFIT from knowing what to do with the results of your assessments Your staff must be qualified to perform their job; your patients' health--and lives--rest in their hands. Ensure a strong competency management system with this hands-on, how-to compliance guide.

"Nurses play a vital role in improving the safety and quality of patient car -- not only in the hospital or ambulatory treatment facility, but also of community-based care and the care performed by family members. Nurses need know what proven techniques and interventions they can use to enhance patient outcomes. To address this need, the Agency for Healthcare Research and Quality (AHRQ), with additional funding from the Robert Wood Johnson Foundation, has prepared this comprehensive, 1,400-page, handbook for nurses on patient safety and quality -- Patient Safety and Quality: An Evidence-Based Handbook for Nurses. (AHRQ Publication No. 08-0043)." - online AHRQ blurb, http://www.ahrq.gov/qual/nurseshdbk/