ITIL® 4 Managing Professional Courseware ITIL 4 Managing Professional (ITIL MP) consists of four modules and is the next level of ITIL 4 to be released after ITIL 4 Foundation. ITIL MP targets IT practitioners working within technology and digital teams across businesses. The Managing Professional (MP) stream provides practical and technical knowledge about how to run successful IT-enabled services, teams and workflows. The Managing Professional Transition module is designed to allow ITIL v3 candidates to easily transition to ITIL 4. They can get the ITIL 4 Managing Professional designation through one course and one exam. The material includes; • Updated glossaries with highlighted changes for ‘Create, Deliver & Support’, ‘Drive Stakeholder Value’ and ‘Direct, Plan & Improve’ • New diagram packs with annotations for ‘Create, Deliver & Support’, ‘Drive Stakeholder Value’ and ‘Direct, Plan & Improve’ • Updated syllabi with highlighted changes for ‘Create, Deliver & Support’, ‘Drive Stakeholder Value’ and ‘Direct, Plan & Improve’ • The ‘High Velocity IT’ manuscript, syllabus, glossary and diagram pack remain unchanged • Practices Overviews and the product brochure remain unchanged • An up-to-date Quick Reference Guide with all the information you need • Updated Core Manuscripts, for ‘Create, Deliver & Support’, ‘Drive Stakeholder Value’ and ‘Direct, Plan & Improve’ • While the changes are quite large, they have been made for streamlining or refinement only • There have been no changes to the examinable content or the key concepts ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. This product is only for courseware partners, affiliates or designated students.

Discussing concepts, principles, methods, and techniques, this book covers all types of engagement and interaction between a service provider and its customers, users, suppliers, and partners. --

An excellent supplement to any ITIL 4 High-velocity IT training course ITIL® 4 High-velocity IT (HVIT) – Your companion to the ITIL 4 Managing Professional HVIT certification is a study guide designed to help students pass the ITIL® 4 High-velocity IT module.

The ITIL 4 Managing Professional Package will include: (i) Create, Deliver and Support: Focussing on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools; (ii) Drive Stakeholder Value: Covering engagement and interaction between a service provider and their customers, users, suppliers and partners; (iii) High Velocity IT: Exploring the ways in which digital organizations and digital operating models function in high velocity environments, helping aspiring organizations operate in a similar way to successful digitally-native organizations; (iv) Direct, Plan and Improve: Providing the practical skills necessary to create a 'elearning and improving' IT organization, with a strong an effective strategic direction, providing practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility

ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification.

Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management

ITIL® Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course syllabus and gives a clear and concise overview of the facts. This second edition has been updated to align with amendments to the ITIL® 4 Foundation syllabus.