ISO/IEC 20000:2011 - A Pocket Guide
Title | ISO/IEC 20000:2011 - A Pocket Guide PDF eBook |
Author | Mart Rovers |
Publisher | Van Haren |
Pages | 177 |
Release | 2020-06-10 |
Genre | Architecture |
ISBN | 9087537875 |
This Pocket Guide provides a concise explanation of the nature, content and aim of ISO/IEC 20000-1: 2011 and a short summary of ISO/IEC 20000-2:2012. It brings ISO/IEC20000 Part 1 and Part 2 within reach of a vast international audience by providing the key elements of this important standard in a short, easy to read format: it promote the awareness and the acceptability of ISO/IEC 20000 Part 1 and Part 2 as a valid standard for IT Services organizations; it supports ISO/IEC 20000 training and certification and it is a quick reference for practitioners to the core content of ISO/IEC 20000.
ISO/IEC 20000-1:2011 - A Pocket Guide
Title | ISO/IEC 20000-1:2011 - A Pocket Guide PDF eBook |
Author | Mart Rovers |
Publisher | Van Haren Publishing |
Pages | 0 |
Release | 2012-02-02 |
Genre | Education |
ISBN | 9789087536824 |
This Pocket Guide provides a concise explanation of the nature, content and aim of ISO/IEC 20000-1: 2011. It brings ISO/IEC 20000-1: 2011within reach of a vast international audience by providing the key elements of this important standard in a short, easy to read Pocket Guide: - it promote the awareness and the acceptability of ISO/IEC 20000-1: 2011as a valid standard for IT Services organisations; - it supports ISO/IEC 20000-1: 2011training and certification; - it is a quick reference to the core content of ISO/IEC 20000-1: 2011, for practitioners. ‘ISO/IEC 20000-1: 2011: A Pocket Guide’ is ideal for a broad range of practitioners, trainers and students, who work in IT as well as in other environments, ranging from experienced experts in (IT) service organisations, to those who are looking for a suitable approach to quality improvement issues.
ISO/IEC 20000: Pocket Guide
Title | ISO/IEC 20000: Pocket Guide PDF eBook |
Author | Marianne Nugteren |
Publisher | Van Haren |
Pages | 81 |
Release | 1970-01-01 |
Genre | Education |
ISBN | 9401801193 |
Note: This book is available in several languages: Italian, German, Spanish.L obiettivo di questa pubblicazione è di fornire un documento di facile lettura che spieghi la natura, il contenuto e lo scopo dello standard ISO/IEC 20000. Ciò dovrebbe portare velocemente la ISO/IEC 20000 alla portata di una ampia audience internazionale, attraverso una facile ed accessibile pocket guide:Per promuovere la consapevolezza e l accettabilità della ISO/IEC 20000 quale un valido standard per le organizzazioni di servizi ITPer supportare la formazione e la certificazione ISO/IEC 20000Per dare ai professionisti un rapido riferimento ai contenuti principali della ISO/IEC 20000''ISO/IEC 20000, pocket guide si rivolge ad un ampio insieme di professionisti, trainer e studenti, che lavorano sia nell IT sia in altri ambienti, a partire dagli esperti nella fornitura di servizi (IT), fino a coloro che desiderano trovare una metodologia valida per affrontare le criticità del miglioramento della qualità.L organizzazione internazionale ITSMF, attraverso l impegno del suo International Publications ESC (IPESC), ha concesso la sua approvazione a questa pocket guide quale parte di una comune libreria globale a supporto di uno standard uniforme della conoscenza ITSM e delle best practice.
ISO/IEC 20000
Title | ISO/IEC 20000 PDF eBook |
Author | Jan van Bon |
Publisher | |
Pages | 73 |
Release | 2007-05-23 |
Genre | Political Science |
ISBN | 9789087530082 |
This is a new edition of a title previously published as "BSI5000: a pocket guide". Japanese edition of ISO/IEC 20000: a pocket guide (ISBN 9789077212790)
ISO/IEC 20000
Title | ISO/IEC 20000 PDF eBook |
Author | Van Haren Publishing |
Publisher | Van Haren Pub |
Pages | 70 |
Release | 2006-04-15 |
Genre | Computers |
ISBN | 9789077212790 |
This pocket guide summarises the key principles and standards of ISO/IEC 20000 on best practice in IT service management (which was derived from the British Standard BS 15000). It is aimed at a broad range of practitioners, trainers and students who work in the IT sector as well as in other environments. Sections cover: background information to the standard; core and supporting material; overall management issues including planning and implementation; the self-assessment workbook; and information on service delivery, relationship, resolution, control and release processes.
ISO/IEC 20000 Pocket Guide
Title | ISO/IEC 20000 Pocket Guide PDF eBook |
Author | Van Haren Publishing |
Publisher | Van Haren Pub |
Pages | 77 |
Release | 2006-08 |
Genre | Business & Economics |
ISBN | 9789077212899 |
This is a new edition of a title previously published as "BSI5000: a pocket guide". Italian edition of ISO/IEC 20000: a pocket guide (ISBN 9789077212790)
ISO/IEC 38500: A pocket guide, second edition
Title | ISO/IEC 38500: A pocket guide, second edition PDF eBook |
Author | Alan Calder |
Publisher | IT Governance Ltd |
Pages | 42 |
Release | 2019-09-26 |
Genre | Business & Economics |
ISBN | 1787781690 |
This useful pocket guide is an ideal introduction for those wanting to understand more about ISO 38500. It describes the scope, application and objectives of the Standard and outlines its six core principles.