Service level agreements guaranteeing quality of service have helped your organization to keep old customers and win new ones over. Although it may be easy for the sales department to ink a service level agreement, you have to handle the constant problems of phase fluctuations, jitter, and wander, that threaten the quality of service spelled out in these service level agreements.

“Triple Play”is a combination of Internet access, voice communication (telephony), and entertainment services such as IP television and video on demand. The erosion of the traditional voice service, together with the ever-increasing competition between companies, is pushing the telecommunications industry towards a major shift in its business models. Customers want more services in a more flexible way. Today, this shift can only be carried out by offering converged services built around the Internet Protocol (IP). Triple Play, a bundle of voice, video, and data services for residential customers, is the basis of this new strategy. Hens and Caballero explain how and why the telecommunications industry is facing this change, how to define, implement and offer these new services, and describes the technology behind the converged network. Triple Play analyses a number of business strategies to minimise costs, while migrating infrastructures and offering new services. Triple Play: Describes the elementary concepts of triple play service provision and gives detailed technical information to highlight key aspects. Discussed access networks, transport, signaling, service definition and business models. Covers the latest innovations in Triple Play services such as Ethernet in the First Mile (EFM), VDSL2 (Very High Speed DSL second generation), pseudowires andMultiprotocol Label Switching (MPLS). Explores video solutions (encoding, IPTV, VoD) alongside transmission and switching technologies (Ethernet, DSL, PON, NG-SDH). Includes a chapter on IP Multimedia Subsystem (IMS) and on fixed/mobile convergence. Triple Play: Building the Converged Network for IP, VoIP and IPTV provides decision makers, engineers, telecommunications operators, network equipment manufacturers, installers and IT managers with a thorough understanding of the changes of traditional voice service and its impact upon the telecommunications industry.

Whether a terrorist attack, fiber cut, security breach, natural disaster or traffic overload, today's networks must be designed to withstand adverse conditions and provide continuous service. This comprehensive, leading-edge book reveals the techniques and strategies to help you keep enterprise data and voice networks in service under critical circumstances. You learn numerous ways to minimize single points of failure through redundancy and backups, and discover how to select the right networking technologies to improve survivability and performance.

This practical resource provides a survey on the technologies, protocols, and architectures that are widely used in practice to implement networked multimedia services. The book presents the background and basic concepts behind multimedia networking, and provides a detailed analysis of how multimedia services work, reviewing the diverse network protocols that are of common use to implement them. To guide the explanation of concepts, the book focuses on a representative set of networked multimedia services with proven success and high penetration in the telecommunication market, namely Internet telephony, Video-on-Demand (VoD), and live IP television (IPTV). Contents are presented following a stepwise approach, describing each network protocol in the context of a networked multimedia service and making appropriate references to the protocol as needed in the description of other multimedia services. This book also contains questions and exercises to provide the reader with insight on the practical application of the explained concepts. Additionally, a laboratory practice is included, based on open-source tools and software, to analyze the operation of an Internet telephony service from a practical perspective, as well as to deploy some of its fundamental components.

This must-have reference on packet switching and signaling offers you an in-depth understanding of the core packet switching architectures, signaling flows, and packet formats, as well as service delivery. It describes in detail the design principles for packet telephone switches and emphasizes the benefits of a distributed architecture and separating bearer and control. Successful carrier-grade deployments of packet telephony entail much more than simply stuffing voice samples into IP packets or ATM cells. They involve deploying multiple protocols, and this book gives you a solid understanding of all protocols used and a clear sense of where individual protocols fit in a packet-based system.

Addressing the vulnerabilities in today's critical infrastructure to natural disasters and terrorism, this practical book describes what public safety and other officials need to do to protect should be doing to pipelines, power plants, telecommunications, and other essential services before the unthinkable happens. The book explains how to maintain command and control in any disaster, and how to predict the probability of those disasters. Written by two highly regarded experts in the field, this one-of-a-kind guidebook shows how to simplify risk assessments and emergency response procedures to disasters affecting our critical national and local infrastructure.

If you are a an engineer working for a telecommunications carrier or Internet service provider, or a manufacturer or student interested in communication technology and digital communications, this comprehensive overview of broadband access technologies is essential reading for you. The book offers you an in-depth understanding of unbundling for voice and data services, and provides expert guidance on hardware considerations and critical communication protocols.