A celebration of the conversation and friendship between members of various Christian traditions (Roman Catholic, Methodist, Church of Jesus Christ of Latter-day Saints, and Anglican) and a substantial contribution to a theological understanding of the Church of Jesus Christ of Latter-day Saints in dialogue with other Christian churches.

As the service sector expands into the global economy, a new science of service is emerging, one that is dedicated to encouraging service innovation by applying scientific understanding, engineering discipline, and management practice to designing, improving, and scaling service systems. Handbook of Service Science takes the first major steps to clarifying the definition, role, and future of this nascent field. Incorporating work by scholars from across the spectrum of service research, the volume presents multidisciplinary perspectives on the nature and theory of service, on current research and practice in design, operations, delivery, and innovation of service, and on future opportunities and potential of service research. Handbook of Service Science provides a comprehensive reference suitable for a wide-reaching audience including researchers, practitioners, managers, and students who aspire to learn about or to create a deeper scientific foundation for service design and engineering, service experience and marketing, and service management and innovation.

NEW YORK TIMES BESTSELLER • The true story of an ordinary mail carrier whose approach to work and life has the power to transform the everyday into the extraordinary—now in an updated twentieth-anniversary edition “This beloved business classic has inspired millions of people over the years, and today Mark Sanborn’s transformative insights are more timely and necessary than ever.”—Jon Gordon, author of The Energy Bus and co-author of The Coffee Bean Meet Fred. In this timeless and powerful book, Mark Sanborn, member of the Speaker Hall of Fame, recounts the true story of Fred, an ordinary USPS carrier who introduced himself one day shortly after Sanborn had moved to a new home in Denver. Fred, however, was no average mailman. As Sanborn came to discover, Fred was the kind of worker who exemplifies everything “right” with customer service. Did people want packages left on the porch or prefer a notice to pick them up at the post office? Fred made sure he knew the answer. When another delivery service left a package at the wrong house, Fred shepherded it safely to the intended recipient. Others might have seen delivering mail as routine work, but Fred seized the chance to find meaning in the mundane, competing with himself every day to find opportunities to make his customers smile. We’ve all encountered people like Fred. In this deeply inspiring book, Sanborn illuminates the four basic principles anyone can use to bring fresh energy and creativity to our work and life: how to make a tangible difference every day, build stronger relationships, create real value for others without spending a penny, and constantly reinvent yourself. In this updated edition, Sanborn speaks to the seismic changes that have transformed the world of work in recent years—with employees increasingly hungry for purpose in their jobs—and outlines the book’s fresh applications. By following his principles, you, too, can find more excitement, fulfillment, and success in your career—and in your life.

Life has a way of changing in an instant. In Inspiration Cove we learn that people are not always what they appear, authority figures and those we believe in sometimes fail us, discrimination hurts everyone, opportunity may come in many disguises, and love encourages and changes lives. Occasionally we need a place to be alone with our creator to feel peace and find understanding. This is a story of challenges and growth through the circumstances of life, acquaintances, friendships, and loves. Anna's young life is filled with changes and friendships that remain with her into her adult life. Her college life presents circumstances and decisions that affect her future. Both Annas career challenges and opportunities are exciting and exotic. Her loyalties, loves, and passions mold her and give her lasting relationships. Experience how Anna Lightfoot touches the lives of others, the experiences that change her, the people who influence her, and the place where sheand many of her friends and familyfind peace, hope, friendship, and love.