Information technology has been touted as a boon for productivity, but measuring the benefits has been difficult. This volume examines what macroeconomic data do and do not show about the impact of information technology on service-sector productivity. This book assesses the ways in which different service firms have selected and implemented information technology, examining the impact of different management actions and styles on the perceived benefits of information technology in services.

Information Technology Serving Society focuses on the potential roles of information technology in shaping society, including advances in the capabilities of computers, progress of processes in information transfer, and implementation of information technology control measures. The selection first discusses information transfer, as well as the benefits and risks of the relationship of computers and human, the need for information policy, and challenges in information technology. The book then takes a look at information policy and technology in transition. Topics include developments in information policy and technology, applications of computers to social functions, and use of data bases in time-sharing services. The publication examines the combination of computing power and human ingenuity, including the value of communications, role of automation, and voice command recognition. The text also underscores how the use of computers has improved the processes of information gathering, sharing, and retrieval in the congress and senate. The need for the government to impose regulations on information technology is emphasized. The selection is a must for readers interested in the developments and applications of information technology.

An anthology of writings by thinkers ranging from Freeman Dyson to Bruno Latour that focuses on the interconnections of technology, society, and values and how these may affect the future. Technological change does not happen in a vacuum; decisions about which technologies to develop, fund, market, and use engage ideas about values as well as calculations of costs and benefits. This anthology focuses on the interconnections of technology, society, and values. It offers writings by authorities as varied as Freeman Dyson, Laurence Lessig, Bruno Latour, and Judy Wajcman that will introduce readers to recent thinking about technology and provide them with conceptual tools, a theoretical framework, and knowledge to help understand how technology shapes society and how society shapes technology. It offers readers a new perspective on such current issues as globalization, the balance between security and privacy, environmental justice, and poverty in the developing world. The careful ordering of the selections and the editors' introductions give Technology and Society a coherence and flow that is unusual in anthologies. The book is suitable for use in undergraduate courses in STS and other disciplines. The selections begin with predictions of the future that range from forecasts of technological utopia to cautionary tales. These are followed by writings that explore the complexity of sociotechnical systems, presenting a picture of how technology and society work in step, shaping and being shaped by one another. Finally, the book goes back to considerations of the future, discussing twenty-first-century challenges that include nanotechnology, the role of citizens in technological decisions, and the technologies of human enhancement.

The flood of information technology (I.T.) products and services entering the market place often obscures the need to nurture the research enterprise. But as I.T. becomes integrated into all aspects of society, the need for research is even greater. And the range of issues that need to be addressed is broader than ever. This new book highlights the fundamental importance of research to ensure that I.T. meets society's expanding needs. Against the background of dramatic change in the I.T. landscape, the committee examines four key questions: Is the scope of I.T. research broad enough-particularly in the arena of large-scale systems-to address government, business, and social applications? Are government and industrial sponsors providing sufficient funding for I.T. research? Is the research net big both big and diverse enough to capture sufficient financial and intellectual resources to advance the field? Are structures and mechanisms for funding and conducting research suited to the new sets of research challenges?

"This book discusses methods of using information technologies to support organizational and business objectives in both national and international contexts, describing the latest research on both the technical and non-technical aspects of contemporary information societies, including e-commerce, e-learning, e-government, and e-health"--Provided by publisher.

Computers, communications, digital information, softwareâ€"the constituents of the information ageâ€"are everywhere. Being computer literate, that is technically competent in two or three of today's software applications, is not enough anymore. Individuals who want to realize the potential value of information technology (IT) in their everyday lives need to be computer fluentâ€"able to use IT effectively today and to adapt to changes tomorrow. Being Fluent with Information Technology sets the standard for what everyone should know about IT in order to use it effectively now and in the future. It explores three kinds of knowledgeâ€"intellectual capabilities, foundational concepts, and skillsâ€"that are essential for fluency with IT. The book presents detailed descriptions and examples of current skills and timeless concepts and capabilities, which will be useful to individuals who use IT and to the instructors who teach them.

This book examines the ways in which new information and communication technologies (ICTs) are being used by civil society organizations (CSOs) to achieve their aims through activities and networks that cross national borders. These new ICTs (the internet, mobile phones, satellite radio and television) have allowed these civil society organizations to form extensive networks linking the local and the global in new ways and to flourish internationally in ways that were not possible without them. Reformatting Politics consists of four sections containing essays by some of the top scholars and activists working at the intersections of networked societies, civil society organizations, and information technology. The book also includes a section that takes a critical look at the UN World Summit of Information Society and the role that global governance has played and will play in the use and dissemination of these new technologies. Finally, the contributors aim to influence this important and emerging field of inquiry by posing a set of questions and directions for future research. In sum, Reformatting Politics is a fresh look at the way critical network practice through the use of information technology is reformatting the terms and terrains of global politics.