Information technology has been touted as a boon for productivity, but measuring the benefits has been difficult. This volume examines what macroeconomic data do and do not show about the impact of information technology on service-sector productivity. This book assesses the ways in which different service firms have selected and implemented information technology, examining the impact of different management actions and styles on the perceived benefits of information technology in services.

The social, political and technological implications of the information revolution are the focus of this textbook. It explores the major social and technological issues surrounding the introduction of information technology (IT) into everyday life; presents historical and comparative perspectives on the social and technological processes involved in the uses of, control of and access to IT; and critically examines the assumptions underpinning technological development. Divided into five sections, each with a detailed introduction, the book provides a comprehensive overview of information technology, and its implications for all of us. Contributors place the debates around IT in an international context, illustrating the imp

Information Technology in a Global Society is the first textbook written specifically for the new IB ITGS syllabus (first exams May 2012), covering IT systems, social impacts and ethical issues, and each area of application. This teacher's solutions book contains marking schemes and rubrics for all of the exercises from the textbook - over 200 in all.

Technology and In/equality explores the diverse implications of the new information and communication technologies through case studies of their applications in three main areas - media, education and training, and work. Questions of access to and control over crucial resources such as information, knowledge, skills and income ae addressed drawing upon insights from science and technology studies, innovation theory, sociology and cultural studies. All of the chapters question the meanings of the terms 'technology' and 'inequality' and of the widespread association of technology with progress. Written with a non-specialist readership in mind, all complex theories and key concepts are carefully explained making the book easily accessible and relevant to a wide range of courses.

Information Technology (IT) is conquering the world. It affects our jobs, our lives as private citizens, and society. Its impact is greater than other technologies, such as railways, personal cars, and the telephone. However, while most can understand the potential and constraints of these technologies, IT is often experienced as a “black box,” producing its effects without giving a clue as to how they are achieved. The aim of How Information Technology Is Conquering the World is to open this box and to offer a basic knowledge of the technology and how it works. We will then understand why IT can put toll both operators, metro train engineers, and stockbrokers out of a job, but at the same time have limited impact on bus drivers, nurses, and teachers. How Information Technology Is Conquering the World focuses on the interface between the technologies and the real world in order to explore not only where these technologies have their advantages but also where their limitations become apparent. The difficulty of introducing a new technology is emphasized with the practical goal of enabling readers to use technology to full advantage. This book is useful for those involved in, affected by, or interested in the technology; for students taking an introductory course in computing; and for managers and others who are interested in seeing how this rapidly evolving technology will affect their lives, jobs, and businesses now and in the future.

"This book provides a source for definitions, antecedents, and consequences of social informatics and the cultural aspect of technology. It addresses cultural/societal issues in social informatics technology and society, the Digital Divide, government and technology law, information security and privacy, cyber ethics, technology ethics, and the future of social informatics and technology"--Provided by publisher.

Information Technology Law is the ideal companion for a course of study on IT law and the ways in which it is evolving in response to rapid technological and social change. The third edition of this ground-breaking textbook develops its unique examination of the legal processes and their relationship to the modern 'information society'. Charting the development of the rapid digitization of society and its impact on established legal principles, Murray examines the challenges faced with enthusiasm and clarity. Following a clearly-defined part structure, the text begins by defining the infomation society and discussing how it may be regulated, before moving on to explore issues of internet governance, privacy and surveillance, intellectual property and rights, and commerce within the digital sphere. Comprehensive and engaging, Information Technology Law takes an original and thought-provoking approach to examining this fast-moving area of law in context. Online Resource Centre The third edition is supported by a range of online resources, including: - An additional chapter on Virtual Environments - Audio podcasts suitable for revision - Updates to the law post-publication - A flashcard glossary of key terms and concepts - Outline answers to end of chapter questions - A link to the author's blog, The IT Lawyer - Web links