This book's authoritative blend of theory and practice makes it a matchless resource for everyone in the archives and records management field.

As Information Management put it, "On the strength of its currency and coverage alone, Franks' book is poised to take over as the recommended go-to reference for both students and RIM professionals for many years to come.” The new second edition cements this work’s status as an up-to-date classic, its content updated and expanded to address emerging technologies, most notably blockchain, and evolving standards and practices. Inside, Franks presents complete coverage of the records and information lifecycle model, encompassing paper, electronic (databases, office suites, email), and new media records (blogs, chat messages, and software as a service). Informed by an advisory board of experts in the field and with contributions by noted authorities, the text addresses such key topics as the origins and development of records and information;the discipline of information governance and developing a strategic records management plan;creation/capture and classification;retention strategies, inactive records management, archives, and long-term preservation;access, storage, and retrieval;electronic records and electronic records management systems;the latest on rapidly evolving technologies such as web records, social media, and mobile devices;vital records, disaster preparedness and recovery, and business continuity;monitoring, auditing, and risk management; andeducation and training. This book’s authoritative blend of theory and practice makes it a matchless resource for everyone in the archives and records management field. Instructor/trainer extras include a set of ready-to-go, customizable PowerPoint slides to accompany the text. Examination copies are available for instructors who are interested in adopting this title for course use.

This authoritative guide to the principles and practice of archives management in private and public sector organizations has been substantially revised. It now provides detailed advice on changes in national and international standards and approaches, in particular ISAD(G) (International Standard Archival Description) and ISASAR(CPF) (International Standard Archive Authority Record). The new edition also includes guidance on the interpretation of the Manual of Archival Description, also published by Gower. Michael Cook takes the reader through the history, definition and function of archives and archival services, international service models, staffing and resource issues. He explains how to set up and run a records management programme, manage the interface with archival management, conduct a records survey, set up retention schedules and organize appraisal, acquisition and disposal in a way which ensures the service meets organizational and individual needs. Chapters covering the arrangement, coding and description of archival material, and the administration of its physical storage, demonstrate how efficient management facilitates the accessibility of archival information. The book concludes with chapters on computing and user issues, such as rights of access, Freedom of Information, security and data protection standards. This key reference on best practice is intended for students and lecturers in archives administration and records management, and for archives and records managers, particularly those newly qualified or seeking professional registration. Managers without formal qualifications but responsible for records or archives management, and information managers working with archivists and records managers, will find it helps to improve working methods and to run a more effective archives service within the modern information management environment.

This book explores how an understanding of organisational information culture provides the insight necessary for the development and promotion of sound recordkeeping practices. It details an innovative framework for analysing and assessing information culture, and indicates how to use this knowledge to change behaviour and develop recordkeeping practices that are aligned with the specific characteristics of any workplace. This framework addresses the widely recognised problem of improving organisation-wide compliance with a records management programme by tackling the different aspects that make up the organisation’s information culture. Discussion of topics at each level of the framework includes strategies and guidelines for assessment, followed by suggestions for next steps: appropriate actions and strategies to influence behavioural change. Key topics covered include: background and context; the value accorded to records; information preferences; language considerations and regional technological infrastructure; information-related competencies; awareness of environmental requirements relating to records; corporate information technology governance; trust in recordkeeping systems; bringing it all together. Archivists, records managers and information technology specialists will find this an invaluable guide to improving their practice and solving the ‘people problem’ of non-compliance with records management programmes. LIS students taking archives and records management modules will also benefit from the application of theory into practice. Records management and information management educators will find the ideas and approaches discussed in this book useful to add an information culture perspective to their curricula.