This descriptive and comprehensive study on the discursive struggle over interpersonal relations in online message boards is located at the fascinating interface of pragmatics and computer-mediated discourse – a research area which has so far not attracted much scientific interest. It sets out to shed light on the question how interpersonal relations are established, managed and negotiated in online message boards by giving a valid overview of the entire panoply of interpersonal relations (and their interrelations), including both positively and negatively marked behavior. With the first part of the book providing an in-depth discussion and refinement of the pivotal theoretical positions of both fields of research, students as well as professionals are (re-)acquainted with the subject at hand. Thus supplying a framework for the ensuing case study, the empirical part displays the results of the analysis of 50 threads (ca. 300,000 words) of a popular British message board.

Digital technology has changed the parenting territory dramatically in recent years. Suddenly we've been tasked with preparing kids to be safe, happy and successful, not just in the real world, but in the online world as well. Martine Oglethorpe is part of a new breed of parenting educator who nimbly stays abreast of technology changes while keeping one foot firmly grounded in the timeless ways that make families strong.Martine skilfully combines her professional expertise with the lived experience gained by guiding her own children down the pathway to being skilled, savvy digital citizens. In these pages lies the blueprint for parenting kids in the digital age. It shares how to be engaged in the digital lives of our children without being overbearing or burdensome; to know when to tread lightly as a parent and when care and caution need to be taken.

Note: There is a newer version of this book available. Please look up ISBN 978-0983660736. A real-world, plain-language how-to guide for delivering amazing customer service to end-users. Now in its second edition, The Compassionate Geek was written by tech people for tech people. There are no frills, just best practices and ideas that actually work! Filled with practical tips, best practices, and real-world techniques, The Compassionate Geek is a quick read with equally fast results. Here's what you'll find: Best practices for communicating with email, including examples The four intrinsic qualities of great service providers Best practices for communicating using chat and texting Ten tips for being a good listener Two practical ways to keep your emotions in check A flow chart for handling user calls What to do when the user is wrong How to work with the different generations in the workplace All of the information is presented in a straightforward style that you can understand and use right away. There's nothing "foo-foo," just down-to-earth tips and best practices learned from years of working with IT pros and end-users.

"This edited volume addresses the pressing need to establish a unified theoretical framework for adolescent online social communication research, specifically, identify the role and function of the Internet in adolescent social communication behavior, dynamic relationships among such things as adolescent social-psychological needs, personality, and social norms in online communication, and theories with practices in adolescent online social communication"--T.p. verso.

Omegle is an online chat website that was created in 2009 by Leif K-Brooks. The website's tagline is "Talk to Strangers!" It allows users to have anonymous and random one-on-one conversations with strangers from all over the world. The website's popularity skyrocketed, and in 2010, it underwent a major redesign to make it more user-friendly. Omegle can be accessed through a web browser and requires no registration to use. The website pairs users randomly with each other and offers two conversation modes: text and video. The text mode allows users to communicate through messages, whereas, video mode enables users to see and talk to each other through a live webcam feed. Omegle has been controversial as it has been used for cyberbullying and inappropriate behavior. Despite the risks, Omegle still receives millions of users every month, and many find it a convenient way to meet new people.

The Internet has been romanticized as a zone of freedom. The alluring combination of sophisticated technology with low barriers to entry and instantaneous outreach to millions of users has mesmerized libertarians and communitarians alike. Lawmakers have joined the celebration, passing the Communications Decency Act, which enables Internet Service Providers to allow unregulated discourse without danger of liability, all in the name of enhancing freedom of speech. But an unregulated Internet is a breeding ground for offensive conduct. At last we have a book that begins to focus on abuses made possible by anonymity, freedom from liability, and lack of oversight. The distinguished scholars assembled in this volume, drawn from law and philosophy, connect the absence of legal oversight with harassment and discrimination. Questioning the simplistic notion that abusive speech and mobocracy are the inevitable outcomes of new technology, they argue that current misuse is the outgrowth of social, technological, and legal choices. Seeing this clearly will help us to be better informed about our options. In a field still dominated by a frontier perspective, this book has the potential to be a real game changer. Armed with example after example of harassment in Internet chat rooms and forums, the authors detail some of the vile and hateful speech that the current combination of law and technology has bred. The facts are then treated to analysis and policy prescriptions. Read this book and you will never again see the Internet through rose-colored glasses.