I went in behind the lines and emerged as a kind of agent. I went in as a reporter and came out a kind of soldier. I sometimes wish I had never gone in at all. -Paul Morton War correspondents have long entered combat zones at great personal risk, determined to capture the conflict for those on the home front. But during World War II, Toronto Star journalist Paul Morton found himself not just reporting the war but fighting his own personal battle in a shocking turn of events that led to disastrous consequences for his career. Morton volunteered in 1944 to parachute behind Nazi lines and report on the guerrilla war being waged by Italian partisans. But after he spent two months writing a series, the British Army changed its battle strategy and ordered stories on the partisans to cease. Mortons stories were spiked, and he was disacredited as a correspondent. Morton was subsequently fired by the Toronto Star after they unfairly claimed his reporting was fabricated. Eye-opening and gripping, Inappropriate Conduct shares the dramatic true story of how Morton became the target of a ruthless campaign that shattered his journalistic integrity and his career. Journalist Don North captures Mortons experiences from the beginning, using Mortons previously unpublished memoir and archival sources to create a seamless, powerful narrative that speaks to the tenuous relationship between the truth and propaganda during war.

National Book Award finalist Mary Gaitskill’s debut collection, Bad Behavior—powerful stories about dislocation, longing, and desire which depict a disenchanted and rebellious urban fringe generation that is searching for human connection. Now a classic, Bad Behavior made critical waves when it first published, heralding Gaitskill’s arrival on the literary scene and her establishment as one of the sharpest, erotically charged, and audaciously funny writing talents of contemporary literature. Michiko Kakutani of The New York Times called it “Pinteresque,” saying, “Ms. Gaitskill writes with such authority, such radar-perfect detail, that she is able to make even the most extreme situations seem real…her reportorial candor, uncompromised by sentimentality or voyeuristic charm…underscores the strength of her debut.”

Note: There is a newer version of this book available. Please look up ISBN 978-0983660736. A real-world, plain-language how-to guide for delivering amazing customer service to end-users. Now in its second edition, The Compassionate Geek was written by tech people for tech people. There are no frills, just best practices and ideas that actually work! Filled with practical tips, best practices, and real-world techniques, The Compassionate Geek is a quick read with equally fast results. Here's what you'll find: Best practices for communicating with email, including examples The four intrinsic qualities of great service providers Best practices for communicating using chat and texting Ten tips for being a good listener Two practical ways to keep your emotions in check A flow chart for handling user calls What to do when the user is wrong How to work with the different generations in the workplace All of the information is presented in a straightforward style that you can understand and use right away. There's nothing "foo-foo," just down-to-earth tips and best practices learned from years of working with IT pros and end-users.

An examination of current and emerging issues in cyberlaw. This book provides a framework for thinking about the law and cyberspace, examining the extent to which the Internet is currently under control and the extent to which it can or should be controlled. It focuses in part on the proliferation of MP3 file sharing, a practice made possible by the development of a file format that enables users to store large audio files with near-CD sound quality on a computer. By 1998, software available for free on the Web enabled users to copy existing digital files from CDs. Later technologies such as Napster and Gnutella allowed users to exchange MP3 files in cyberspace without having to post anything online. This ability of online users to download free music caused an uproar among music executives and many musicians, as well as a range of much-discussed legal action. Regulation strategies identified and discussed include legislation, policy changes, administrative agency activity, international cooperation, architectural changes, private ordering, and self-regulation. The book also applies major regulatory models to some of the most volatile Internet issues, including cyber-security, consumer fraud, free speech rights, intellectual property rights, and file-sharing programs.

The Model Rules of Professional Conduct provides an up-to-date resource for information on legal ethics. Federal, state and local courts in all jurisdictions look to the Rules for guidance in solving lawyer malpractice cases, disciplinary actions, disqualification issues, sanctions questions and much more. In this volume, black-letter Rules of Professional Conduct are followed by numbered Comments that explain each Rule's purpose and provide suggestions for its practical application. The Rules will help you identify proper conduct in a variety of given situations, review those instances where discretionary action is possible, and define the nature of the relationship between you and your clients, colleagues and the courts.

This textbook covers all general areas of knowledge required for a trainee, generalist medical administrator, and doctor undergoing training to be a medical administrator specialist. Chapters cover all the key topics on medical administration and leadership. Some of the key topics included are: health systems and policy, health law, private health and insurance, health disaster planning, population and public health, health information and technology, and health economics and financial management.Medical practitioners of today are part of huge changes in medical practice as continuing developments are happening in biomedical sciences and clinical practice with new health priorities, rising expectations among patients and the public, and changing societal attitudes. Consequently, basic knowledge and skills, while fundamentally important are not enough today on their own and doctors thus need to demonstrate leadership combined with sound management skills to drive the necessary changes required to meet the challenges head. This book serve as an invaluable resource for a wide spectrum of physicians including specialists, clinician managers and other health professionals, as well as non-clinical managers working in health. This is a gateway text for trainees in medical administration, specialist medical administrators, aspiring medical managers, health service managers, and heads of service and departments in various medical specialties.

Develop your understanding and skills with this textbook endorsed by CACHE for the new qualification. Written by Carolyn Meggitt, who is an expert in making key concepts easy for learners to understand, this comprehensive introduction will help you earn your qualification and progress to Level 3. -Includes case studies and lots of photographs to show you what really happens in actual settings -Organises all information in a way which makes things easy to read -Prepares you for assessment by linking activities to criteria -Prompts you to reflect on your own experiences at key points throughout the book