Short fiction about people on the edge that “masterfully balances the absurd, the horrific, and the humorous” (Booklist). The characters in Inappropriate Behavior teeter on the brink of sanity, while those around them reach out in support, watch helplessly, or duck for cover. In their loneliness, they cast about for a way to connect, to be understood, though more often than not, things go horribly wrong. Some of the characters come from the darkest recesses of American history. In ‘Lubbock Is Not a Place of the Spirit,’ a Texas Tech student recognizable as John Hinckley, Jr. writes hundreds of songs for Jodie Foster as he grows increasingly estranged from reality. Other characters are recognizable only in the sense that their situations strike an emotional chord. The young couple in ‘The Thing About Norfolk,’ socially isolated after a cross-country move, are dismayed to find themselves unable to resist sexually deviant urges. And in the deeply touching title story, a couple stretched to their limit after the husband’s layoff struggle to care for their emotionally unbalanced young son. Set in cities across America and spanning the last half-century, this collection draws a bead on our national identity, distilling our obsessions, our hauntings, our universal predicament. “Gripping and accomplished . . . These stories will be compared with works by Barry Hannah and Denis Johnson.” —Janet Peery, National Book Award finalist and author of The Exact Nature of Our Wrongs

Note: There is a newer version of this book available. Please look up ISBN 978-0983660736. A real-world, plain-language how-to guide for delivering amazing customer service to end-users. Now in its second edition, The Compassionate Geek was written by tech people for tech people. There are no frills, just best practices and ideas that actually work! Filled with practical tips, best practices, and real-world techniques, The Compassionate Geek is a quick read with equally fast results. Here's what you'll find: Best practices for communicating with email, including examples The four intrinsic qualities of great service providers Best practices for communicating using chat and texting Ten tips for being a good listener Two practical ways to keep your emotions in check A flow chart for handling user calls What to do when the user is wrong How to work with the different generations in the workplace All of the information is presented in a straightforward style that you can understand and use right away. There's nothing "foo-foo," just down-to-earth tips and best practices learned from years of working with IT pros and end-users.

National Book Award finalist Mary Gaitskill’s debut collection, Bad Behavior—powerful stories about dislocation, longing, and desire which depict a disenchanted and rebellious urban fringe generation that is searching for human connection. Now a classic, Bad Behavior made critical waves when it first published, heralding Gaitskill’s arrival on the literary scene and her establishment as one of the sharpest, erotically charged, and audaciously funny writing talents of contemporary literature. Michiko Kakutani of The New York Times called it “Pinteresque,” saying, “Ms. Gaitskill writes with such authority, such radar-perfect detail, that she is able to make even the most extreme situations seem real…her reportorial candor, uncompromised by sentimentality or voyeuristic charm…underscores the strength of her debut.”

A new century, maybe, but what the mainstream media sees as women s interests remains totally predictable. Inappropriate Behaviour is a collection by writers who neither wish to be Bridget Jones or look like Jennifer Aniston, nor do they want to drive a Renault Clio or go to Tuscany or make things out of radiccio. Subject matter? Molls, mothers, Satanism,Gwyneth Patrow, Belly Dancing, nuns, what to wear in a war-zone Inspired by Naomi Klein s No Logo, Inappropriate Behaviour rejects the globalization of culture. It asserts the individual s right to live, dress and party in ways that reflect personal choices and are not dictated by the commercial concerns of style .

First published in 1994. This book is a practical guide for those involved in the daily care, education and development of people with learning disabilities and additional behavioural and emotional disturbances. It will assist professional helpers in understanding the nature of an individual’s difficulties and in developing interventions aimed at alleviating them.

This book describes a system of successful classroom behavior management techniques developed by the author over more than 25 years of teaching practice. It outlines the difficulties confronting teachers trying to manage students' misbehavior in schools and describes four types of student who can be helped to behave responsibly. The book explains in detail how students' behavior can be categorized and how techniques can be introduced to deal with each category, however challenging the behavior might be. It also provides a framework for a long term commitment by teachers to productive interactions with students.

By providing a thorough grounding in the theory behind behaviour management, followed by suggestions for successful strategies to use in the classroom, this book gives the reader the confidence to manage the challenging behaviour of children and young people in educational contexts. Written specifically for teaching assistants and support staff, this book covers behaviour, motivation and discipline issues with their specific role and position in mind. Supported by the views and responses of current students on Foundation Degrees and those working towards HLTA status, the book reflects the difficulties, dilemmas and successes of this vital group of people working in today′s classrooms. There are three main types of teaching assistant: the discipliner; the negotiator; the counsellor. This book helps the reader to find their own behaviour management style, and their own way of working. Useful features include: - chapter objectives - exercises and activities - case studies - further reading. This book is idea for those studying on a Foundation Degree, working towards Higher Level Teaching Assistant (HLTA) or anyone working in a supporting role in a Primary or Secondary setting. Chris Lee was until recently Senior Lecturer in Education and Head of the School of Continuing Professional Development at the Faculty of Education, University of Plymouth. He has taught in secondary and special schools, and continues to work with teachers on issues of bullying and behaviour management. He is now a freelance educational consultant.