Improving Public Sector Productivity

Improving Public Sector Productivity
Title Improving Public Sector Productivity PDF eBook
Author Ellen Doree Rosen
Publisher SAGE
Pages 292
Release 1993-07-22
Genre Political Science
ISBN 9780803945739

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This volume shows how public agencies can be made more efficient and humane, providing practical guidance to enhance both service quality and client satisfaction at local, state and national levels. Examples focus on the issues of quality management, improving service delivery, job reorganization and worker empowerment.

Measuring and Improving Productivity in Services

Measuring and Improving Productivity in Services
Title Measuring and Improving Productivity in Services PDF eBook
Author Faridah Djellal
Publisher Edward Elgar Publishing
Pages 261
Release 2009-01-01
Genre Business & Economics
ISBN 1848444966

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The question of how to measure and improve productivity in services has been a recurrent topic in political debates and in academic studies for several decades. The concept of productivity, which was developed initially for industrial and agricultural economies poses few difficulties when applied to standardized products. The advent of the service economy contributed to call into question, if not the relevance of this concept, at least its definition and measurement methods. This book takes stock of the issues met by productivity in services on theoretical, methodological and operational levels. The authors examine various definitions of productivity and the main methods of its measurement. A survey of recent conceptual and methodological debates on the notion of productivity is also presented. A more operational and strategic perspective is then adopted in order to identify and analyze the main levers, factors and determinants for improving productivity and, more generally, the actual strategies adopted for this purpose in firms and organisations. Providing a deep understanding of the specific and underestimated performance processes within service industries, this book will be of great interest to those involved in industrial economics, management science and public administration.

Growing the Productivity of Government Services

Growing the Productivity of Government Services
Title Growing the Productivity of Government Services PDF eBook
Author Patrick Dunleavy
Publisher Edward Elgar Publishing
Pages 385
Release 2013-01-01
Genre Political Science
ISBN 0857934996

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'Carrera and Dunleavy provide a crystal clear and comprehensive account of the complex issues involved in how best to improve the productivity of government services. They offer a nuanced but powerful explanation of productivity puzzles, conundrums and dilemmas in the public sector. But they also offer solutions to many of these problems. Finally, I have found a text on public economics that makes sense, gives genuine management insights and offers real suggestions to practitioners as to what to do next.' – Barry Quirk, Chief Executive, London Borough of Lewisham, UK 'This book presents a welcome and sobering analysis of productivity performance in UK central government – a subject that has received remarkably little serious academic attention up to now, in spite of decades of general commentary on managerialism.' – Christopher Hood, All Souls College, UK 'Leandro Carrera and Patrick Dunleavy have performed an amazing feat in this book through their rigorous examination of a thorny topic that has dogged pundits and academics alike. Just how efficient is government and how well does it do its job? As a result of an impressive – but accessible – set of data analyses, the authors make an authoritative attack on the proponents of the New Public Management, and offer some clear recommendations for reform based on better use of new technology.' – Peter John, University College London, UK Productivity is essentially the ratio of an organization's outputs divided by its inputs. For many years it was treated as always being static in government agencies. In fact productivity in government services should be rising rapidly as a result of digital changes and new management approaches, and it has done so in some agencies. However, Dunleavy and Carrera show for the first time how complex are the factors affecting productivity growth in government organizations – especially management practices, use of IT, organizational culture, strategic mis-decisions and political and policy churn. With government budgets under stress in many countries, this pioneering book shows academics, analysts and officials how to measure outputs and productivity in detail; how to cope with problems of quality variations; and how to achieve year-on-year, sustainable improvements in the efficiency of government services.

Public Productivity Handbook

Public Productivity Handbook
Title Public Productivity Handbook PDF eBook
Author Marc Holzer
Publisher CRC Press
Pages 800
Release 2004-02
Genre Business & Economics
ISBN 0824751043

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Presented by Holzer (public administration, Rutgers U., US) and Lee (public administration, Catholic U. of Korea), 38 papers address ''public administration professionals who are seeking insights into improving productivity and performance in the context of efficiency, effectiveness, quality, and out.

Measuring Public Sector Productivity

Measuring Public Sector Productivity
Title Measuring Public Sector Productivity PDF eBook
Author Richard Boyle
Publisher Institute of Public Administration
Pages 66
Release 2006
Genre Government productivity
ISBN 1904541496

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The Future of Productivity

The Future of Productivity
Title The Future of Productivity PDF eBook
Author OECD
Publisher OECD Publishing
Pages 123
Release 2015-12-11
Genre
ISBN 9264248536

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This book addresses the rising productivity gap between the global frontier and other firms, and identifies a number of structural impediments constraining business start-ups, knowledge diffusion and resource allocation (such as barriers to up-scaling and relatively high rates of skill mismatch).

Promoting Good Governance

Promoting Good Governance
Title Promoting Good Governance PDF eBook
Author Sam Agere
Publisher Commonwealth Secretariat
Pages 160
Release 2000
Genre Political Science
ISBN 9780850926293

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This book aims to show that a strong and achieving public service is a necessary condition for a competitively successful nation. The concept of good governance is linked with institutionalised values such as democracy, observance of human rights and greater effectiveness of the public sector.