Concise, convenient, to the point—a one-stop source for implementing quality leadership "At last, we now understand that quality superiority cannot be achieved by cheerleading. The journey requires many activities: managerial, technological, and statistical. Al Endres sets forth the what, the why, and the how of implementing a quality effort. This is a thoughtful, well-written book with plenty of practical examples. If you are serious about product quality, I urge you to follow this road map." —Frank M. Gryna Distinguished University Professor of Management University of Tampa This book takes a no-nonsense approach to quality implementation. It explains the Juran Institute’s model for TQM, introduces a road map for developing and implementing that model, and provides step-by-step guidance through each of the five phases of the implementation process: Decide, Prepare, Start, Expand, and Integrate. Using real-world examples of the actual achievements of organizations in a variety of industries and business functions, this reliable book describes exactly how to execute each phase for maximum benefit. To further expedite the learning process, each chapter includes a summary of key learning points for quick reference. Firsthand perspectives, charts, checklists, and benchmarks form a comprehensive road map for leaders and managers who need to take immediate, practical steps to implement and maintain successful quality initiatives. From the Institute whose name is synonymous with quality, this is the definitive guide to making total quality a reality in any organization.

Annotation The purpose of Creating Knowledge Based Healthcare Organizations is to bring together some high quality concepts closely related to how knowledge management can be utilised in healthcare.

J.M. Juran, whom Business Week calls, "the man who taught Japan how to manage for quality", presents a new, exhaustively comprehensive approach to planning, setting, and reaching goals in Juran's Quality Road Map. New emphasis is placed on setting goals, planning in "multifunctional" processes, establishing data bases, motivating managers and introducing quality planning into organizations. 30 line drawings.

In this companion volume to his acclaimed Juran on planning for quality, J.M. Juran now focuses on the challenges faced by senior managers who must lead their corporations on the quest for superior quality. Offering proven, field-tested methods, Juran shows why and how strategic quality management must come from the top.

Quality issues are occupying an increasingly prominent position in today's global business market, with firms seeking to compete on an international level on both price and quality. Consumers are demanding higher quality standards from manufacturers and service providers, while virtually all industrialized nations have instituted quality programs to help indigenous corporations. A proliferation in nation-wide and regional quality awards such as the Baldridge award and certification to ISO 9000 series are making corporations world-wide quality-conscious and eager to implement programs of continuous improvement. To achieve competitiveness, quality practice is a necessity and this book offers an exposition of how quality can be attained. The Handbook of Total Quality Management: Explores in separate chapters new topics such as re-engineering, concurrent engineering, ISO standards, QFD, the Internet, the environment, advanced manufacturing technology and benchmarking Discusses the views of leading quality practitioners such as Derning, Juran, Ishikawa, Crosby and Taguchi throughout the book Considers important strategies for quality improvement, including initiation and performance evaluation through auditing, re-engineering, and process and design innovations. With contributions from 47 authors in 13 different countries, the Handbook of Total Quality Management is invaluable as a reference guide for anyone involved with quality management and deployment, including consultants, practitioners and engineers in the professional sector, and students and lecturers of information systems, management and industrial engineering.

Schools are not what they used to be because our society is not what it used to be. The articles appearing here discuss ways that schools can supply future societal need. The articles include: (1) "The Educational Quality Improvement Process Model" (David G. Burgess); (2) "Total Quality Management: How It Works in Schools" (Yvonne V. Thayer); (3) "Skills for Success in the 21st Century: A Developmental School Counseling Program" (Nancy S. Perry); (4) "A Quality Approach to Career Development" (Rebecca Dedmond and others); (5) "The Principal-Counselor Relationship in a Quality High School" (Deborah E. Cooper and Susan B. Sheffield); (6) "A Practical Group Counseling Model" (Dorothy J. Scrivner Blum); (7) "Integrated Learning Units" (Charlotte Murrow Taylor; (8) "A Crisis Intervention Team Model" (Carolyn S. Graham and others); (9) "School-Based Assistance Teams" (Leslie S. Kaplan); (10) "The Teacher Advisor Program" (Robert D. Murick and Andrew K. Tobias); (11) "Tomorrow's Leaders Helping Today: Peer Programs" (Sandra Peyser Hazouri and Miriam Smith McLaughlin); (12) "Mentoring Programs" (Patricia G. Henderson); and (13) "Telling and Selling Customer Satisfaction: Advocacy" (Rosalie S. Humphrey and Judi A. Myer). The essays were assembled with three goals in mind: (1) provide a model for implementing the principles of Total Quality Management (TQM); (2) show how providing quality school counseling programs will benefit all children and facilitate restructuring of schools into quality organizations; and (3) provide the professional school counselor with practical ideas and strategies to assume leadership roles within the school. To show what TQM looks like in education, the Educational Quality Improvement Process Model (EQUIP) is presented. The book is organized around the four components of the EQUIP model: want, believe, know, do. Part One explains EQUIP in the context of what schools should want. Part Two outlines TQM and gives examples of how this approach is used today. In Part Three, an infusion model of career development is presented and Part Four provides practical approaches for implementing TQM in the school. The examples should help school counselors develop a team-approach to quality counseling that is integrated into the central purposes of the school. (RJM)