A wildly entertaining and brutally honest memoir that takes readers from the network newsrooms to the locker rooms of our country's greatest sports teams, pulling the curtain back on celebrity entertainment coverage.

How do you build a business that thrives during good times and bad? Is there a strategy that can set up your company up for success, no matter what curveballs the world may throw your way? There is: Turn customers into repeat customers, and turn repeat customers into loyal customers. Renowned customer service and experience expert Shep Hyken maintains that delivering an amazing customer service experience that keeps customers coming back for more is everyone’s job. Customer service is not a department. It’s not just for people on the front lines. It’s the responsibility of everyone in the organization, from the CEO or owner of a business to the most recently hired employee. It’s the result of a customer-focused philosophy that must be baked into the culture. And it is what separates you from your competition. In I’ll Be Back you will learn… How to design and create an experience that gets customers to return, again and again The one trackable trend that leaders must monitor every morning The difference between repeat customers and loyal customers How to build the I’ll Be Back culture How delivering an amazing customer experience is within the reach of every organization The two simple words that are the secret to every customer service program Why most “loyalty programs” fail to create customer loyalty How to personalize the customer experience Why setting up or expanding self-service and digital customer service choices are is a must, not an option Ten loyalty killers that can terminate your relationship with your customers And much more! This book includes the must-have tools, tactics and strategies you need to get your customers to say, “I’ll be back!”

For two decades, Mike Douglas's name was synonymous with television entertainment in America. His show, which aired each weekday, became the prototype for all future talk shows that sought to combine spontaneous conversation with the best in entertainment. In those twenty years virtually all the great performers and many outstanding sports figures and prominent statesmen, presidents included, appeared with Mike. Now, looking back, Mike Douglas delivers a memoir that is filled with terrific stories, each one told with wit, nostalgia, and more than a touch of class.

Reproduction of the original.

I HAVE BEEN THROUGH A LOT OF THINGS SOME PEOPLE WOULD JUST SAY IT’S LIFE BUT IT’S NOT TO ME. I HAVE BEEN TO HELL AND BACK AND IT’S AMAZING THAT I LIVED THROUGH IT ALL JUST TO WRIGHT ABOUT IT, SOME MIGHT SAY I’M JUST TRYING TO GET ATTENTION BELIEVE ME THAT’S NOT THE CASE I’M JUST SIMPLY TELLING MY LIFE STORY AND LETTING EVERY MARRIED WOMEN/ GIRLFRIEND KNOW THAT YOUR DREAMS CAN STILL COME TRUE, NO MATTER HOW HARD LIFE MAY SEEM TO BE NEVER GIVE UP ON WHAT YOUR TRUE CALLING IS ALL YOU HAVE TO DO IS JUST BELIEVE IN YOUR SELF AND EVERYONE ELSE WILL BELIEVE IN YOU TOO. AND REMEMBER THIS I BELIEVE IN YOU....

If you worry about leaving your dog home alone, both because you love your dog and your house, this book is for you. Most dogs can be left home alone during the day and lead happy, fulfilled doggy lives without destroying your house. Of course, some of them get into trouble at home when you're gone because there's so much fun stuff to do without you to stop them. But a small number of dogs suffer from a serious problem called Separation Anxiety, in which they panic at your departure and stay panicked until you return. This book is designed to help those whose dog really suffers from Separation Anxiety, to help you prevent it from developing, and to help you raise a dog with good house manners.