Discusses anatomy, therapy, and peridontal maintenance, as well as the history of periodontal disorders and the most frequently asked questions about gum disease and dental implants.

The ultimate guide to transforming your customer service, company culture, and customer experience, endorsed by all the top names in the field. Great customer service may be today's most essential competitive advantage. This book gives a step-by-step plan to craft a customer service culture and customer experience so powerful that they'll transform your organization and boost your company's bottom line. You'll enjoy inspirational and hilarious tales from the trenches as author Micah Solomon, one of the world's best-known customer service consultants and thought leaders, brings you with him on hands-on adventures assessing and transforming customer service in a variety of industries. In Ignore Your Customers (and They'll Go Away), you will find: Exclusive customer service secrets and proven turnaround methodologies showing you how to perform effective and lasting customer service transformation within your company. A dive into one of the hottest topics in business today: company culture, specifically how to build and sustain a customer-centric company culture. Case studies and anecdotes from the great customer-centric companies of our time. Each chapter concludes with a Business Reading Group Guide and a point-by-point summary to maximize your memory retention and make every insight actionable. Drawing on a wealth of stories assembled from today's most innovative and successful companies including Amazon, USAA, The Ritz-Carlton Hotel Company, Nordstrom, MOD Pizza, and more, Solomon reveals what it takes to turn an average customer interaction into one that drives customer engagement and lifelong loyalty.

Retirement - is it a wasteland or a wonderland? Ruth, Trudy and some other baby-boomers they meet along the way, are about to find out. Drawn together by a love of music, they form a ukulele band which takes them on a journey far beyond their original intention of giving free concerts in nursing homes. They face challenges common to their age group but this feel-good fiction is designed to put a smile on the reader’s face. Set in Auckland, New Zealand, its message is universal; that there is life after hanging up one’s work boots.

"An eerie epic. I loved this novel." -- Stephen King The award-winning master of horror, acclaimed author, screenwriter, and scholar Tananarive Due’s classic African Immortals series starts with an electrifying piece of dark fantasy, My Soul to Keep. When Jessica marries David, he is everything she wants in a family man: brilliant, attentive, ever youthful. Yet she still feels something about him is just out of reach. Soon, as people close to Jessica begin to meet violent, mysterious deaths, David makes an unimaginable confession: More than 400 years ago, he and other members of an Ethiopian sect traded their humanity so they would never die, a secret he must protect at any cost. Now, his immortal brethren have decided David must return and leave his family in Miami. Instead, David vows to invoke a forbidden ritual to keep Jessica and his daughter with him forever. Harrowing, engrossing and skillfully rendered, My Soul to Keep traps Jessica between the desperation of immortals who want to rob her of her life and a husband who wants to rob her of her soul. With deft plotting and an unforgettable climax, this tour de force that Stephen King called 'An eerie epic' is sure to win Due a legion of new fans.