Look out, public relations; take cover, customer service -- Paul Rosa's letter is in the mail and his inventively imbecilic queries about consumer products have a way of eliciting equally idiotic and even more unlikely answers from some of America's biggest companies.

Your thoughts are worth more than a penny. You’re no idiot, of course. You know words possess tremendous power. But expressing your feelings during special events or difficult situation requires more than a clichéd greeting-card sentiments. The Complete Idiot’s Guide® to the Right Words for Any Occasion shows you exactly how to spell it out—in your own words. In this Complete Idiot’s Guide®, you get: • Over 250 sample notes for the moments that touch people’s lives, from wedding and anniversaries to birthdays and graduations. • Inspiration quotes to help you add just the right sentiment when you can’t find your own words. • Guidance on what to say—and what not to say—during hard times. • Great ways to share your special message with people of all ages and faiths.

At a loss for words The gift of understanding power words and phrases will allow readers to set themselves apart, be more assertive, and impress and inspire others. The Complete Idiot's Guide® to Power Words also discusses how to develop and encourage clear-headed attention between parties, proactive listening techniques, genuine interest, and open-mindedness. Engaging in the craft of utilizing power words and phrases makes readers more important-and more influential. • Word power books continue to be popular • Provides practical, step–by–step advice for learning the words and phrases that will make all the difference when arguing a point

Provides advice on creating effective cover letters and includes sample cover letters for such situations as following up a job interview, thanking someone for a job offer, and requesting information

Business manners in and out of the boardroom are stressed here, with practical etiquette advice on e-mail, faxes, international travel, pagers, and cellular phones, as well as the latest dope on how to prooperly shake hands, address a new business acquaintance, and talk on the phone. Original.

Covers all elements of effective and grammatically-correct writing, including electronic formats, for any type of situation from research papers to business memos.

Gives suggestions for dealing with inappropriate workplace behavior, poor customer service, and tough negotiators