Push employees to their full potential with “tough love” leadership! “Provides the tools managers need to take ‘average’ employees and create a culture of accountable, fully engaged people. Managers will learn to recognize their leadership style and understand how they, too, can become Hundred Percenters.” Laura Christiansen, Vice President Human Resources, VTech Communications, Inc. "Heavily-researched and loaded with tools and examples, this book shows you how to challenge your employees to achieve the kind of extraordinary results and innovations that every CEO dreams about. Every leader needs to read this book!" Ned Fitch, CEO, Kalahari Tea "Murphy finds that most workplaces are brimming with untapped talent. Only it's suppressed by goal-setting that discourages big ideas and leaders who focus on happiness rather than greatness." Training Magazine We’ve all heard the saying that a happy employee is a motivated employee. But what if that’s not true? Leadership IQ CEO Mark Murphy says the “happy employee” philosophy doesn’t work. A study of more than 500,000 leaders and employees shows that despite the billions of dollars organizations spend to satisfy and engage workers, 72% of employees admit they’re still not giving their best effort at work. Rather, it’s leaders who focus on making their people great—not happy—who inspire Hundred Percenter performance. If you talk to the employees behind today’s great innovations, you’re unlikely to hear, “I was inspired by a boss who coddles me.” Instead you’d probably hear, “My boss challenges me and pushes me past my limits.” Most workplaces are brimming with untapped talent—only it’s suppressed by leaders who fail to connect with and challenge employees to unleash their true potential. Here are just a few of the big ideas in Hundred Percenters: The harder the goals you set, the better your employees will perform You should never use a Compliment Sandwich to deliver feedback Talented Terrors—people with great skills and a bad attitude—can destroy your company culture Before you can start motivating Hundred Percenters, you have to stop demotivating them You should never ask your employees if they’re “satisfied” This groundbreaking book debunks management fads that don’t apply to today’s workplace and provides the facts, theories, and direction you need to become a 100% Leader. Apply Murphy’s leadership lessons and you’ll see innovation, productivity, and profits soar, while employee turnover rates plummet. Hundred Percenters will bring out the best in your workforce.

THE NEW YORK TIMES BESTSELLER! The groundbreaking guide to inspiring 100% performance from employees--updated with expanded research findings In this new edition of his guide to unleashing employees' full potential, Mark Murphy explains why true employee motivation is not achieved by focusing on making your people "happy." The most effective leaders are the ones who respect their people enough to push them to deliver real results--to become Hundred Percenters. Basing its conclusions on a detailed study of more than 500,000 leaders and employees, Hundred Percenters, Second Edition, provides the tools and techniques--and the rationale behind them--to help you create an army of employees who don't just do their best—but who also deliver results. PRAISE FOR THE FIRST EDITION OF HUNDRED PERCENTERS "Provides the tools managers need to take 'average' employees and create a culture of accountable, fully engaged people. Managers will learn to recognize their leadership style and understand how they, too, can become Hundred Percenters." -- Laura Christiansen, Vice President Human Resources, VTech Communications, Inc. "Heavily researched and loaded with tools and examples, this book shows you how to challenge your employees to achieve the kind of extraordinary results and innovations that every CEO dreams about. Every leader needs to read this book!" -- Ned Fitch, CEO, Kalahari Tea "Murphy finds that most workplaces are brimming with untapped talent. Only it's suppressed by goal-setting that discourages big ideas and leaders who focus on happiness rather than greatness." -- Training magazine

THREE E-BOOKS IN ONE Hundred Percenters Mark Murphy explains why true employee motivation is not achieved by focusing on making your people "happy." The most effective leaders are the ones who respect their people enough to push them to deliver real results--to become Hundred Percenters. Basing its conclusions on a detailed study of more than 500,000 leaders and employees, Hundred Percenters, Second Edition, provides the tools and techniques--and the rationale behind them--to help you create an army of employees who don't just do their best—but who also deliver results. Hiring for Attitude Whether you’re hiring new employees, choosing existing employees for a new team, or upgrading your current talent pool, you need people with the right attitude! In Hiring for Attitude, top leadership strategist Mark Murphy shows you: • The five biggest reasons why new hires fail • Two quick and easy tests to discover the attitudinal characteristics that you need for your unique culture • The five-part interview question that gets candidates to reveal the truth about what their last boss really thinks of them • Where great companies really find their best candidates • The six words most interviewers add to the end of behavioral interview questions that destroy their effectiveness Hard Goals In Hard Goals, Mark Murphy, explains the science behind getting from where you are to where you want to be in your career, business, and life. Steve Jobs, Jeff Bezos, the school teacher next door who amassed a million-dollar fortune . . . Did these people succeed because they were more motivated or because they were more disciplined? The answer to both questions is yes—but not in the ways you might think. Anyone can achieve extraordinary things. The secret is setting goals that test the very limits of your abilities.

Learn the key for any company to building a workforce dedicated to generating new business, creating new products and services, and sustaining growth. As a young entrepreneur who turned a small PR business into a highly successful international communications firm, author Jennifer Prosek experienced firsthand the power of instilling an “owner’s mind-set” in every employee. In Army of Entrepreneurs, Prosek teaches you how to: motivate, train, and reward your employees; provide everyone--from interns to executives--with the skills and support they need; and refresh and evaluate programs and systems over time for continuous results. Great businesses aren’t built by a single leader or rainmaker. Having a pool of employees who act as though they own the business results in increased motivation, increased productivity, and a supercharged desire to succeed. Army of Entrepreneurs shows how to transform any workforce and reap the rewards.

Fully a third of all library supervisors are “managing in the middle:” reporting to top-level managers while managing teams of peers or paraprofessional staff in some capacity. This practical handbook is here to assist middle managers navigate their way through the challenges of multitasking and continual gear-shifting. The broad range of contributors from academic and public libraries in this volume help librarians face personal and professional challenges by Linking theoretical ideas about mid-level management to real-world situations Presenting ways to sharpen crucial skills such as communication, productivity, delegation, and performance management Offering specific advice on everything from supervision to surviving layoffsBeing a middle manager can be a difficult job, but the range of perspectives in this book offer strategies and tips to make it easier.

Build a high-performance workforce by abandoning skills-based hiring practices and focusing on employee attitude Hiring for Attitude offers a groundbreaking approach to recruiting, assessing, and selecting people with both tremendous skills but, more importantly, an attitude that aligns with the organization’s culture. Murphy cites his own company’s research and examines recent scientific studies about the practical effects a person’s attitude has on the outcome of his or her job performance. Clear and practical lessons are illuminated by numerous case studies of organizations like Microchip, Southwest Airlines, and The Ritz-Carlton.

Thank you for inspiring the author, contributing research, and providing data. This project would not have been possible without the support, contributions, and participation of all those involved. We would not have been able to complete this project without your support and involvement. This book contains a number of useful resources and sources. A number of organizations are involved in occupational health and safety, such as the Canadian Centre for Occupational Health and Safety, the Occupational Safety and Health Administration, the National Safety Council, the National Fire Protection Association, etc. The Health and Safety Executive, the Board of Certified Safety Professionals, the American Conference of Governmental Industrial Hygienists, and the Board of Canadian Registered Safety Professionals are some of the organizations involved.