Will your agency or students have the training to use the Internet in practice? Human Services Online: A New Arena for Service Delivery focuses on ways that Human Services are using the Internet for service delivery, community education, collaboration, advocacy, social change, and resource development. This valuable book highlights the array of innovative services now being offered on the Internet and provides guidelines and cautions for human service professionals in using the Internet to enhance their services. Human Services Online: A New Arena for Service Delivery provides much-needed research and empirical evaluation related to human service online activities and points to areas where future research efforts should be directed. The book describes and evaluates cutting-edge Internet-based services, ethical and legal threats to agencies and consumers that may result from online activities, and theoretical discussions of issues that impact human services as consumers and human service agencies increasingly come online. Topics addressed in Human Services Online: A New Arena for Service Delivery include: online therapy/counseling online fundraising online recruitment of volunteers and virtual volunteer programs online consultation, continuing education, and training ethical, legal, and liability issues related to Web sites and online support online support groups and self-help online advocacy and activism promoting access for under-represented populations use of the Internet to impact specific social problems such as domestic violence or HIV/AIDS Human Services Online: A New Arena for Service Delivery provides guidelines and specific suggestions for agencies considering developing online services. The book examines model programs and their effectiveness so that other agencies can replicate them in their own areas, describes cutting-edge online services that today's human services students will need to be aware of as they enter the job market, and provides information for agencies that will enhance their ability to solicit volunteers and contributions on the Internet.

As the only text of its kind on the market, Principles of Human Services is an overview designed to help the human services workers of tomorrow explore the rewards and responsibilities of potential careers in a variety of human services. Coverage includes a comprehensive introduction to five human services pathways along with the rewards, demands, and trends associated with the various careers. The pathways include consumer services, personal care services, family and community services, counseling and mental health services, and early childhood development and services. Additionally, human services-related careers in food and nutrition, clothing, and housing and interior design are included. Throughout this text, students will examine all aspects of best practices vital to human services professions. They will develop an understanding of the aptitudes, attitudes, and skills; education and training; and specialized knowledge needed to succeed in a wide variety of human services careers. Likewise, students will also discover which careers are expected to experience growth in the future. By studying this text, workers of tomorrow will delve deeper into the world of the human services profession. All chapters include the following distinct features with built-in opportunities for discussion, higher-order thinking, and collaborative learning: Career Spotlight features offer students a closer look at human services careers from the perspective of professionals in the field. Pathway to Success activities provide hands-on opportunities for students to build skills and learn best practices they can apply now in their everyday lives and in their future careers. Case Studies engage students with real-life scenarios and encourage them to dig deeper through follow-up questions for class discussion. Principles of Human Services is a contemporary approach to concepts important for success in today's human services workplace. As students prepare for college and a career in one of many human services, the knowledge and skills they gain from this text will help jump-start their future careers.

Delivers knowledge critical to understanding the multidimensional aspects of working with varied populations with disabilities This is the only introduction to disability book with an interdisciplinary perspective that offers cross-disability and intersectionality coverage, as well as a special emphasis on many unique populations. Comprehensive and reader-friendly, it provides current, evidence-based knowledge on the key principles and practice of disability, while addressing advocacy, the disability rights movement, disability legislation, public policy, and law. Focusing on significant trends, the book provides coverage on persistent and emerging avenues in disability studies that are anticipated to impact a growing proportion of individuals in need of disability services. Woven throughout is an emphasis on psychosocial adaptation to disability supported by case studies and field-based experiential exercises. The text addresses the roles and functions of disability service providers. It also examines ethics in service delivery, credentialing, career paths, cultural competency, poverty, infectious diseases, and family and lifespan perspectives. Reinforcing the need for an interdisciplinary stance, each chapter discusses how varied disciplines work together to provide services addressing the whole person. Active learning is promoted through discussion boxes, self-check questions, and learning exercises. Faculty support includes PowerPoints, model syllabi, test bank, and instructor manual. Purchase includes digital access for use on most mobile devices or computers. Key Features: Provides readers with key knowledge and skills needed to effectively practice in multidisciplinary settings Offers interdisciplinary perspectives on conceptualization, assessment, and intervention across a broad range of disabilities and client populations Underscores the intersectionality of disability to correspond with trends in education focusing on social justice and underrepresented populations Includes research and discussion boxes citing current research activities and excerpts from noted experts in various human service disciplines Promotes active learning with discussion boxes, multiple-choice questions, case studies with discussion questions, and field-based experiential exercises Includes instructor manual, sample syllabi, PowerPoint slides, and test bank Identifies key references at the end of chapters and provides resources for additional information Purchase includes digital access for use on most mobile devices or computers.

Organizations today { whether public or private { exist in environment s where the pace of change is dizzying. Human service organizations fa ce both external and internal challenges: The public demands better se rvices at more reasonable costs. Clientele is more diverse, more strat ified, and more vocal than ever. The organizations themselves must kee p up with rapid changes in technological innovation and labor-manageme nt relationships. Organizational Change: The Human Services Challenge looks at the context of organizational change, describes how individua ls and systems change, and pinpoints keys to successful change. Author Rebecca Proehl then presents a proven model of organizational change, built on lessons learned from both the public and private sectors, bu t tailored for human service organizations. Proehl also discusses in d epth labor union-management issues, the political strategies leaders m ust use to implement change, and how to build collaborative relationsh ips in human services.

The Human Services Delivery System

The traditional lines of demarcation between service providers and service users are shifting. Professionals in managed service organizations are working to incorporate the voices of service users into their missions and the way they function, and service users, with growing access to knowledge, have taken on the semblances of professional expertise. Additionally, the human services environment has been transformed by administrative imperatives. The drive toward greater efficiency and accountability has weakened the bond between users and providers. Reimagining the Human Service Relationship is informed by the premise that the helping relationship should be seen as developing in the interactive space between those who provide human services and those who receive them. The contributors to this volume redefine the contours, roles, institutional divisions, means, and aims of providing and receiving services in a range of settings, including child welfare, addiction treatment, social enterprise, doctoring, mental health, and palliative care. Though they advocate an experience-near approach, they remain sensitive to the ambiguities and competing rationalities of the service relationship. Taken together, these chapters reimagine the service relationship by making visible the working relevancies of service delivery.

Social policy encompasses the study of social needs, policy development and administrative arrangements aimed at improving citizen wellbeing and redressing disadvantage. Australian Social Policy and the Human Services introduces readers to the mechanisms of policy development, implementation and evaluation. This third edition emphasises the complexity of practice, examining the links and gaps between policy development and implementation and encouraging readers to develop a critical approach to practice. The text now includes an overview of Australia's political system and has been expanded significantly to cover contemporary issues across several policy domains, including changes in labour market structure, homelessness, mental health and disability, child protection and family violence, education policy, Indigenous initiatives, conceptualisations of citizenship, and the rights of diverse groups and populations. Written in an engaging and accessible style, Australian Social Policy and the Human Services is an indispensable resource for students and practitioners alike.