The sixth edition of this well-received volume provides the opportunity for readers to experience the problems inherent in the various roles of a law enforcement officer though an experiential case-study approachpresenting situations that address police-community relations, crisis prevention, juvenile justice, the emotionally distressed/mentally ill, police stress, ethical dilemmas, and administrative/supervisory issues. Solving the problems in these 63 scenarios promotes thoughtful and stimulating class discussion on the challenging nature of police work.

Law enforcement professionals encounter multiple challenges. The experiential case-study approach of Human Relations and Law Enforcement—honed through seven editions—places readers in hypothetical problem situations. Scenarios invite reflection and prompt a deeper understanding of the nature of law enforcement work. Concise but thorough introductions set the stage for thoughtful analysis of police-community relations, crisis intervention, interacting with juveniles, effective contact with the emotionally distressed, coping with stress, making ethical decisions, and administrative responsibilities. Case commentaries and questions stimulate discussion about possible courses of action and potential outcomes.

A must for anyone studying for promotion in law enforcement. Among topics included: principles of management & supervision associated with a police supervisor's role or manager's role as a leader, planner, communicator, interviewer, performance evaluator, & human relations specialist.

Law Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model provides law enforcement professionals with a comprehensive, easy-to-follow model designed specifically to improve communications with victims, witnesses, subjects, and other members of the public. Harnessing 30 years of front line law enforcement experience, author Brian D. Fitch outlines practical strategies in a six-step model, IMPACT, which asks professionals to: Identify and master emotions Master the story Promote positive behavior Achieve Rapport Control your response Take perspective When used correctly, this model will help readers communicate and connect more effectively with people in virtually any law enforcement environment.

Built on a foundation of nearly 1,200 references, Leadership and Management in Police Organizations is a highly readable text that shows how organizational theory and behavior can be applied to improve the operations, leadership, and management of law enforcement. Author Matthew J. Giblin emphasizes leadership and management as separate skills in successful police supervisors and executives, illustrating to students how the two skills combine to improve individual and organizational efficacy in policing. Readers will come away with a stronger understanding of why organizational decisions matter and the impact research can have on police departments.